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Citizen 2.0

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on 2 January 2011

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Transcript of Citizen 2.0

Engagement builds ... “social capital.” “Just as social media and just-in-time applications have changed the way Americans get information about current events or health information,
they are now changing how citizens interact with elected officials and government agencies,” Citizen 2.0 Gov 2.0 raises the bar for greater participation from citizens Government 2.0 is multi-leveled improve communication and collaboration WITHIN departments improve communication and collaboration ACROSS departments improve communication and collaboration with the public engagement must be nurtured Engagement is important because of what its presence provides and because of what its absence portends. Social capital is the stock of trust, reciprocity, and habits of cooperation
that allow people to collaborate successfully for common purposes. Instead of there is alienation. trust, cooperation, indifference. knowledge, ignorance, misunderstanding, and higher levels of social conflict What follows from disengagement is the flip side of these community assets. People do not contribute to the larger community because they do not feel a part of it. What’s Trust got to do with it? .. civic engagement Every City has a "gang of 50" (or 10 or 100) who loudly give their opinions on almost any topic,
while the ideas of the "silent majority of 500,000" (in Seattle's case)
are largely unknown. Usually
special interest groups and gadflies provide feedback, while the interests and opinions of the
vast majority of constituents are unknown. http://www.digitalcommunitiesblogs.com/CCIO/2009/03/twitter-facebook-not-ready-for.php and yet ... citizen "silos" report from The Knight Commission on the Information Needs of Communities in a Democracy http://www.knightcomm.org/part-ii-c/ Gov 2.0 is about changing the status quo of government innovation by government,
transparency of its processes,
collaboration among its members, and
participation of citizens. government What does Government 2.0 look like? by Mark Drapeau http://radar.oreilly.com/2010/05/what-does-government-20-look-l.html http://pewinternet.org/Reports/2010/Government-Online.aspx Pew Research Center's Internet & American Life Project citizens Entrenched factions and/or individuals with a narrow focus target their input at decision-makers rather than engaging in collaborative efforts to consider alternatives and evaluate trade-offs. a narrow self-serving focus can lose sight of larger community interests. technology can help citizens make connections -- with each other and with City Hall but online connections do not equal engagement ... everything Local government *should* be easiest to engage since it is closest to the people it serves Local government City Hall is located nearby.
Councils and commissions are comprised of neighbors and friends -- or at least friends of friends.
Many opportunities to attend Council meetings. http://www.bowlingalone.com/ Robert Putnam, Bowling Alone: The Decline and Revival of American Community (2000)
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