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Customer is not a king, customer is a friend!

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by

Pavle Lekić

on 6 November 2015

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Transcript of Customer is not a king, customer is a friend!

We are Privax and we make HMA!
Hire, train and improve!
21st century customers
Digital era
Be fast!
GREAT!
"Amazing Quick Precise."
What did we learn?
Be consistent and reliable
Customer is not a king, customer is a friend!
Friendly and human touch
Fast and reliable support
Portable devices
Always delivering WOW effect!
Turn internal to external!
Learn from the feedback!
Go Live
Evolve the multi-channel experience
Always be yourself and genuine
Always engage change if the change is smart
Its about people
"Ian was fantastic again."
"Blessed to be here."
"as always, very professional service. tks"
Thank you Ava!
super fast support and solution!
Give Maria a raise
was good, cheers!
was fast, efficient, and worked well. more companies should engage staff like this, 10 stars out of 10
Get closer to customers!
Full transcript