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SPCH 1311 Chapter 6

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Melinda Pereda

on 19 June 2018

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Transcript of SPCH 1311 Chapter 6

SPCH 1311 Chapter 6
Importance of Listening
"On average, doctors interrupt patients only 18 seconds after they begin to speak." (Appleby, 1996)

"Poor communication between doctors and patients is cited in at least 40 percent of medical malpractice suites." (Landro, 2013)
Listening Process
1.
Selecting
: choosing one sound over the other
2.
Attending
: being willing to focus
attention
; attend to words and message of what you’re listening
3.
Understanding
: interpreting and making sense of messages; enables us to interpret meaning
4.
Remembering
: recalling information
5.
Responding
: generating some kind of feedback or reaction to let others know you received and understood their message

More on Listening Process
Active Listening
being an active participant in making choices about the listening process
Passive listening
failure to make active choices; often have information and instructions repeated to them
Strive for
listening fidelity

Listening Goals
(table 6.1 page 160)
Image by goodtextures: http://fav.me/d2he3r8
Listening vs. Hearing
Hearing:
physiological process of perceiving sound, can’t turn it on or off yourself.
Listening:
process of recognizing, understanding, accurately interpreting, and responding effectively to the messages you hear.

Personal
Listening Preferences
People-oriented listeners:
relationships and others’ feelings in mind
Action-oriented listeners:
focused on tasks; put information into themes
Content-oriented listeners:
carefully evaluate what they hear; prefer information from credible sources
Time-oriented listeners:
most concerned with efficiency; clear and to the point information

Informational:
lecture, weather report
Critical:
analyze info, evaluate; car purchase
Empathetic:
attempting to know how other person feels, open, sensitive
Appreciative:
taking pleasure in sounds you receive; music, poetry, etc.

Listening Challenges
Listening barriers:
factors that interfere with our ability to comprehend information and respond appropriately
Environmental factors:
loud noise, speaker’s voice echo, temperature
Hearing and Processing Challenges:
Loss of hearing, disorders
Multitasking:
Ability to focus is limited
Boredom and overexcitement:
Thinking about other things while listening

Attitudes About Listening
Talking seems more powerful than listening
Overconfidence and laziness
Listening apprehension
: a state of uneasiness, anxiety, fear, or dread associated with a listening opportunity

Ethics of Listening
Defensive listening
: arguing with the speaker without fully listening
Selective listening
: listening to only bits of information
Self-absorbed listening
: only hearing information that seems useful for own specific goals
Pseudolistening
: pretending to listen
Listening Log
Between now and tomorrow, Keep a written log of times you caught yourself not listening well.
What was the barrier? How could you have improved your listening?
Full transcript