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University Medical Center Brackenridge

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Matthew Potts

on 30 June 2016

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Transcript of University Medical Center Brackenridge

University Medical Center Brackenridge
Seton: Today
The Seton Healthcare Family is the leading provider of healthcare services in Central Texas with a least 23 clinical locations throughout the region.
The Seton Healthcare Family Includes;
Our mission inspires us to care for and improve the health of those we serve with a special concern for the poor and the vulnerable. We are called to be a sign of God's unconditional love for all and believe that all persons, by their creation, are endowed with dignity. Seton continues the Catholic tradition of service established by our founders: Vincent de Paul, Louise de Marillac, and Elizabeth Ann Seton
Seton Healthcare History
Seton Healthcare was founded by the Daughters of Charity, a 17th century France Catholic Organization.
St. Louise de Paul and Louise de Marillac noticed the need of healthcare outside of the Catholic church and founded the Daughters of Charity.
The Daughters came to America, in large part due to Elizabeth Ann Seton, the first American-born Catholic saint.
Late 1800's, community leaders asked the Daughters to come to central Texas and form a hospital.
What is Academic Medicine?
Patient care delivered by doctors who are educating and training the next generation of physicians in an environment of innovation, discovery, and cutting-edge scientific and medical research
A Rich History of Firsts
In Central Texas, we;
Are Texas's first public hospital
Are Austin's first publicly funded nursing school
Had the first ambulance
Had the first ICU
Hosted the first open heart surgery
Hosted the first heart/lung machine
Hosted the first kidney transplant
Had the first Level 1 Trauma Center
Volunteer Orientation
A Member of the Seton Family of Hospitals
May 29, 1902, 40-bed Seton Infirmary opened on 26th Street
Continued growth and demand called for the building of Seton Medical Center Austin 1975
Because of our founders' efforts, we continue to welcome anyone in need of medical care, regardless of their ability to pay.
The Heart Transplant Center
Level 1 Trauma Center
Designated Stroke Centers
Four Magnet Designations
Seton is a member of Ascension Health and is the largest not-for-profit health network in the US
Health Insurance Portability and Accountability Act
In 2003, Congress passed the HIPAA Regulations to standardize the ways we maintain, protect, and secure Personal Health Information (PHI)
PHI is ANY piece of information-written, oral, or electronic- hat can be used to identify a patient.
Some HIPAA-sensitive volunteer service areas might include:
Lobby information desks
Family waiting rooms
Patient care areas
Clerical/office support
HIPAA Rules Apply:
When you use it.
When you disclose it.
When you store it.
When you see it on a computer.
When you see it lying on a desk.
When you are talking about it in any public area.
When you are talking about it over the phone.
Not For Publication Status
In order to maintain a safe environment for some patient admissions where a patient's physical safety may be of a concern, we have a designation of "Not for publication" and can place a patient under "NFP" status.
Special Tips for Volunteers
Protecting the confidential health information of patients is the responsibility of everyone involved
Be sensitive to confidential information
Think before you talk about patient-specific information
Keep information to yourself if you overhear or see patient health information
Do not discuss patients in the elevator, hallway, cafeteria ,gift shop, or other common areas.
Do not access information that you are not authorized to use
Dispose of patient health information appropriately
Treat this information as if it were your own!
Volunteer Guidelines
Please arrive 15 minutes early to your shift
Park on levels 5 or 6 in the parking garage
Please sign in for each shift using the computer in the volunteer locker room located behind the 2nd floor information desk
You'll get the code prior to your first day
Attendance to your scheduled volunteer shift is just as important as to classes or a paying job
The hospital depends upon the reliability of the volunteers. If you miss a shift, please do not think that coming on another day or time will make up for your absence.
If a volunteer has
3 absences in a month
then he/she will be inactivated from the system. There are others waiting for placement
Should you be unable to continue volunteering, please let us know ASAP. We are grateful for your time of service, but we would appreciate our letting us know versus just not showing up.
Dress Code
Volunteers are expected to have a professional appearance at all times.
The UMCB volunteers are required to wear the following uniform during their shift:
Red volunteer shirt
Long khaki pants
non-skid, closed-toe shoes
No or minimal fragrance
No or minimal jewelry
Volunteer badge which should be worn at all times and should be visible to anyone.
Rules of Volunteering
Be helpful, courteous, and cooperative with everyone...hospital staff, patients, visitors, and other volunteers
The staff notices those who go the extra mile! Be present. Ask if you can help. Take the initiative...don't sit idle
Accept your supervisor's suggestions, instructions, and requests with a positive attitude. If in doubt, ask questions. Always remember that you're here to help and learn.
A volunteer is held to the same rules as a paid employee.
Code of Conduct
Seton Healthcare Family has adopted and expects a high standard of conduct. This standard is in alignment with the Seton Mission and Values and supports the attitude with which we treat our families, visitors, associates, physicians, contractors, and volunteers. Based on our belief in the dignity of each human person, our standard requires all members of the Seton community to provide mutual support as we serve those in need. This includes holding ourselves accountable for respectful and collegial conduct. This standard applies to everyone in the Seton community, regardless of position and status.
Acceptable Conduct
Consists of respectful communication and behaviors.
Welcome and respect the diversity of all in our care and community
Consider the personal comfort and dignity of others
Present a respectful demeanor in all interactions
Provide timely and appropriate responses to requests for assistance
Stop, listen, and consider when quality and safety concerns are brought up
Report safety concerns and support others when they do so
Model respectful communication at all times, especially in stressful situations
Support an environment that assures open communication and non-retaliatory behaviors
Inappropriate Conduct
Is Conduct that does not support a safe environment.
Inconsistent treatment of those persons based on bias and prejudice
Behaviors that compromise relationships, reliability, and trust
Failure to raise safety concerns
Engaging in retaliatory behaviors when concerns are raised
Communication that is considered condescending, shaming, and intimidating.
Disruptive Conduct
is conduct that a reasonable person would find offensive to others or that is disruptive to the hospital or to our patients, families, visitors, associates, physicians, contractors, and volunteers. Disruptive conduct may be written, verbal, or behavioral.
The following may be considered Disruptive Conduct
Physical contact that is inappropriate, unnecessary, and/or unwanted
Use or abuse of instruments or other objects as a means of intimidation or a display of anger
Use of profane or vulgar language, sexual comments, or images.
Racial or ethnic slurs
Gender-specific demeaning comments

The following may be considered disruptive conduct
Any comment that would offend a reasonable person under the same or similar circumstances on the basis of age, race, color, marital status, gender, sexual orientation, religion, national origin, ancestry, or physical or mental handicap.
Publicly airing criticisms in a manner that is unkind in content or language, loud, intrusive, or occurs in an inappropriate setting
Your volunteer service for Seton may be terminated at the discretion of the Director of Volunteer Services after consulting with the volunteer coordinator at any time for failure to follow hospital Policies and Procedures, Volunteer Service Guidelines and Rules, and/or failure to maintain a high standard of performance. All rights and privileges shall be suspended upon termination of a volunteer.
Violations of the Code of Conduct and/or Volunteer Guidelines will result in the following:
First Infraction- a verbal reprimand
Second Infraction- a written reprimand will be placed in your permanent volunteer file and may be noted in any letters of reference.
Third Infraction- termination for failure to follow hospital and volunteer policies and procedures.
General Rules
Please do not eat food or chew gum while on duty
Small snacks and a drink with lid are acceptable during breaks and in appropriate locations.
Please refrain from using your cell phone to take a personal call, make a personal call, or text while on duty
If you must have your phone on, make sure it is on vibrate
If you must use your phone, step away from the area in which you are serving.
Smoke-Free Campus
UMCB is a smoke-free campus, extending to not just the inside of the hospital, but all surrounding grounds and parking areas on-site.
As a volunteer, you are responsible for abiding by and sharing this information with anyone you witness violating this policy
Infection Control
As a hospital volunteer, you must always take seriously the infection-control precautions, which help to prevent the spread of infections from patients to other patients, visitors, staff, or other volunteers.
You have a role as a volunteer in breaking the chain of transmission of infections.
Fire Safety
What should you do if you see smoke or fire?
Rescue those in immediate danger
Activate the fire alarm
Close the doors
Extinguish the fire if safe to do so
Evacuate the area or follow a staff's lead in evacuation procedures.
Workplace Security
In case of an escalated situation:
Keep a calm and caring attitude
Avoid arguing or giving orders
Don't match their threat with one of your own
Keep a safe personal distance
Call 66666 (Security) if anyone feels threatened and activate CODE GREY or CODE SILVER (if weapon involved)
What's my role as a volunteer
Pay attention and be aware of your surroundings, and if you see potential hazards, report them to the person in charge
Use your common sense when it comes to safety
Practice personal safety when volunteering: wear protective equipment, such as gloves, and practice good technique when doing physical tasks. Also, always wash your hands.
Always follow the direction of the staff person-in-charge.
If you have an accident/injury of any kind while volunteering, report it to your department supervisor for assistance in completing an incident report.
Contact Occ. Health Services if there may be a need for any medical care so that appropriate follow-up action is taken. If IMMEDIATE medical care is needed, go to the emergency department and then contact Occupational Health.
Be sure that Volunteer Services is alerted and receives a copy of the incident report.
Reporting an incident is MANDATORY.
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