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Soft Skills and personal development
Transcript of Soft Skills and personal development
The character traits and interpersonal skills that characterize a person's relationships with other people
.People who have worked on developing
strong interpersonal skills
in both their professional and personal lives.
involves observing body language and noticing inconsistencies between verbal and non-verbal messages.
Hearing VS. Listening
Choose your words
Understand why communication fails
Learn to be assertive
Reflect & improve
4 steps to propel your professional image
Maximise your organizational image
Eat to your left, drink to your right.
dish to the
is yours, and any
Work your way from outside in, towards the plate
The silverware rule..
To signal that you are done with the course, rest your fork and knife in the
Take home message
Proper tipping etiquette
leave a tip
Tips can vary from
15 to 25 %
may get you the job, but
you the manager!
The most important thing in communication is to hear what
Always be assertive, neither aggressive nor passive!!
Learn how to deal with difficult situations
Dress for the job you want, not the one you have!
Always remember: You have lots of problems but your lips don't know about any of them! SMILE SMILE SMILE!!
Civility costs nothing and buys everything!
The only place where
is in the dictionary!
Keep in mind that..