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Soft Skills and personal development

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by

Nourhan Zanati

on 12 January 2015

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Transcript of Soft Skills and personal development

Soft Skills and Interpersonal development
Etiquette
Soft skills
The character traits and interpersonal skills that characterize a person's relationships with other people
.People who have worked on developing
strong interpersonal skills
are usually
more successful
in both their professional and personal lives.
Interpersonal skills
It includes..
Verbal communication
Nonverbal
communication
Listening skills
Effective listening
involves observing body language and noticing inconsistencies between verbal and non-verbal messages.
Hearing VS. Listening
Negotiation
Problem solving
Decision making
Assertiveness
Develop
Steps..
Learn to
listen
Choose your words
Understand why communication fails
Communicating in
difficult situations
Relax
Clarify
Be positive
Empathise
Understand stress
Learn to be assertive
Reflect & improve
Negotiate
Work in
groups
Business etiquette
Dining etiquette
Alexandria team
4 steps to propel your professional image
Enhance
non-verbal
communication
Maximise your organizational image
Utilize essential
business etiquette

Eat to your left, drink to your right.

Any
food
dish to the
left
is yours, and any
glass
to the
right
is yours

Work your way from outside in, towards the plate
The silverware rule..
To signal that you are done with the course, rest your fork and knife in the
4 :20
position!
Take home message
Proper tipping etiquette
Always
leave a tip
Tips can vary from
15 to 25 %
Take messages

Hard skills
may get you the job, but
soft skills
can make
you the manager!
The most important thing in communication is to hear what
ISN'T
being said!
Always be assertive, neither aggressive nor passive!!
Learn how to deal with difficult situations
Dress for the job you want, not the one you have!
Always remember: You have lots of problems but your lips don't know about any of them! SMILE SMILE SMILE!!
Civility costs nothing and buys everything!


The only place where
S
uccess
comes before
W
ork
is in the dictionary!
Keep in mind that..
Full transcript