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Transcript of Great service
Common questions from the server
Polite things to say in any situation
Common questions from the guest ..
1) Whats good here ?
Handling a complaint
2) How is that prepared?
3) Can you make ...?
Hello how are you today ?
I'm doing great thanks
Are you enjoying your stay?
Yes I am having a wonderful time
Always try to make guest feel welcome
You can say
How are you
How is your day
Are you enjoying your stay
Nice to see you again
4) What type of food do you have?
5) What do you have to drink?
1) We have delicious plates, you should try the steak.
2) It is grilled and served with rice and vegetables.
3) Yes of course / no, Im sorry we don't have that.
4) We have a variety of food, there is steak, salads, fish and more ..
5) We have, alcoholic and non alcoholic beverages.
- wine, beer, cocktails and all liquor
Water, soda, juice, tea ...
tap water : de la canilla
Bottled water : de botella
Still : sin gas
Sparkling : con gas
Can I get you anything to drink?
Are you ready to order?
Is everything OK so far ?
I'm sorry, what did you say?
What do you want?
What can I get you?
In any complain first of all say
"I'm very sorry about that"
"Can I get you anything else?"
" of course, let me fix it for you "
"I'm sorry about the inconvenience"
SALT - SAL
SUGAR - AZUCAR
PEPPER - PIMPIENTA
CAN I HAVE ANOTHER SPOON PLEASE?
OF COURSE, ONE MOMENT
And remember to always smile
Then try ....
What type of food do you have?
We have a variety of food, there is steak, salads, fish and more ..
I´ve been waiting for ....
It's not my fault
I'm very sorry
There you are....
Maybe offer you ..... on the house