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MIS Lazada

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by

Yuriko Lau

on 23 November 2015

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Transcript of MIS Lazada

Objectives & User
Function
Chosen Suggestion
Improvement
Telephone
Email Address
City, State
.
.
Users:
Administrator
Normal User
Seller
Registration
Shipping & Delivery
Chosen Suggestion
LAZADA MALAYSIA
Order Management System
Introduction
Objectives
Returns & Refunds Management
Customer Service
Inventory Management
manage customers’ orders
maintain stock level
increases user’s convenience
Free shipping
Delivery lead time
rder tracking
station to station services
developing prime distribution process
streamline order furfillment
IMPROVEMENT
IMPROVEMENT
IMPROVEMENT
IMPROVEMENT
IMPROVEMENT
Stock availability
Improve return & refund process

security questions
alphanumeric password system

verification code
mobile phone code (purchase)
facebook login problem
System filtration
With the help of a effective filtration system, customers can buy the products they want accurately.
Product and services comparison function
. Customers do not need to compare products one by one which is complicated and incovenience. Therefore, this function make it easier for customers to make the best choices of purchasing the product.


A sticky note function can be implemented in the share features system. This feature allows users to comment on the product by typing their caption and pasting the sticky note to the product
Share feature (sticky note)
Filtration System

More Options :
Popular Items,
Best View, Top Rated,
Best Seller and more

Replace
Icons
to
Pictures
Customer Service
Improvement of customer service can increase sales and fulfill the customers need
Customer service can be improved by giving training to the staffs. Most of the staffs are unfamiliar with OMS and some of them have no idea how it works.
Once staffs are trained to use OMS, they will be able to identify customer's problem and solve the problem easily.
A good customer service is important because it reflects heavily on the entire business.


FUNCTION
REGISTRATION
FILTRATION
ORDER&PAYMENT
SHIPPING&DELIVERY
RETURN—REFUND
THANK YOU
MR H
Order & Payment
With an account
Without an account
03 8601 1888
Call for order
• Monday - Friday: 8am to 9pm
• Weekends and public holidays: 9am to 6pm

Improvement on the order management system.

Improvement on the customer service system.

03 8601 1888
customer@lazada.com.my.
Off Jalan Chan Sow Lin, 55200 Kuala Lumpur
Largest online shopping mall
pick, pack, ship, fraud check, payment authorization, backorder management and associated customer communications
Multiple Payment Methods
Cash on delivery
Maybank installment
Paypal
Credit/Debit card
Online banking & Celcom Aircash
Credit card

Full transcript