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IAG WERKMAP 1

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on 17 July 2015

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Transcript of IAG WERKMAP 1

Today
Tomorrow
2020
and beyond
1H FY14
July - Dec
2H FY14
Jan - Jun
1H FY15
July - Dec
1H FY15
Jan - Jun
1H FY16
July - Dec
1H FY16
Jan - Jun
1H FY17
July - Dec
1H FY17
Jan - Jun
High Level Design
Kana V13R1
Upgrade
Kana Infra
Upgrade
Orbit Knowledge
Multi-Quote (MQ) &
Enhanced Renewals (ER)
MQ & ER
MQ & ER
Policy Sales & Service,
Customer Servicing
Leisure & Lifestyle
Customer Servicing
Policy Sales & Service
Introduction of Orbit Knowledge,

replacing Apollo and Online Help
R48
R50.1
R50.1
R49
R50
R51
R52
R53
R53
R53
R54
R55
R56
R57
R58
R59
R60
For the
Motor
Product on the
Digital
Channel
For the
Home
Product on the
Digital
Channel
For the
CTP
Product on the
Digital
Channel
Customer Servicing & Policy Servicing for
Branches, Agencies and BSC
Multi-Channel experience enabled for customers!!
Multi-Channel Policy Sales and Service
Dynamic Offers ‘Next Best Messages’
360 Degree View of Customer (Part 1)
Intermediaries (CTP Gold Replacement)
Workbench decommissioned
Customer Servicing
Customer Servicing: SCV Replacement
Dynamic Actions ‘Next Best MSGs’
360 Degree View of Customer (Part 2)
Claims Integration
L&L Policy Sales & Servicing
Lifestyle and Leisure Sales and
Service (Online, Mobile,
Telephone and Face to Face)
Key
3 monthly Production Capability Delivery drops
Backlog
Work in Progress
MCP Roadmap
MCP is enabling our PI Strategy

Culture

MCP puts customers at the heart of our integrated, multi-channel world.

Digitisation

By delivering increased functionality and an improved user experience customers can move across channels without needing to provide their details again.

Customer Mastery
We’re enhancing the customer experience by providing a single platform with a 360 degree customer view and simplified processes.

Brand Clarity
MCP is being leveraged to support other brands

Partnering
MCP’s open architecture is being leveraged to support Partner brands.

Leader
Brands

Challenger & Growth Brands

Partner
Brands

Scale

A new single integrated platform leverages scale and delivers a customer centric, colleague friendly solution

Nieuwe beelden
Full transcript