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Unit 10 Assignment 2; P3, P4, M2& D1

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on 7 November 2013

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Transcript of Unit 10 Assignment 2; P3, P4, M2& D1

- Understand factors that influence communication and interpersonal interaction in H&SC environments
- Understand ways to overcome barriers in a H&SC environment.
Unit 1 Assignment 2; P3, P4, M2& D1
Chloe Houselander
Unit 1 Assignment 2
Types of communication

There are three main types of communication, these are;

Simple communication is generally a conversation or type of communication between people that is intended simply for sharing or transmitting information, for example 'Hello, how are you?'

In certain situations, communication can become complex. This means that instead of simply giving or retrieving information, you are discussing the subject and looking for more advanced answers and communication, for example applying for a job.

Sensitive communication is based alot in the care sector, it is mostly focusing on a person's emotional needs and meeting them, rather than giving or receiving information. An example of sensitive communication can be providing emotional support, e.g delivering bad news, or disclosure.
Barriers to communication

- Noise; Music, background noise, and tone of voice.
- Seating; Proximity, clear pathways, ability to communicate.
- Lighting; eye contact, impairs vision, endangers environment, brightness affecting mood.
- Language; Foreign languages, mother tongue may not be English.
- Sensory impairments; deaf, blind, mute.
- Disability; unable to physically communicate, doesn't understand.
- Mood; Anger, depression, isolation, grief.
- Belief systems - Religion, cultural differences
P4; strategies to overcome barriers to effective communication.
There are many ways to overcome barriers to communication, this can range from building relationships between service users and service providers, to human and technological aids to communication.
Staff in a health and social care setting can be trained to deal with certain barriers in communication, they are taught to;
- Identify and assess the needs of a service user.
- Identify and put into action the prefered methods of communication.
- Promote rights and equality to all service users.
- Assertiveness to help get their point across.
- Defuse aggression to help communicate in a calm and relaxed setting.
- Build relationships with service users and their families to help provide the best level of care.
Aids to communication
Human aids to communication

Interpreters; help translate written language, often used for people who don't speak the native language.
Signers; people who can communicate, and gather or provide information from people who use BSL, for example people with hearing or speech impairments.
Befrienders; Befriends usually work with the elderly or vulnerable and isolated people to help them communicate.
Technological aids to communication

Hearing aids/implants; help 'boost' hearing and help improve the hearing impairment by amplifying the surrounding sounds.
Text phones; used for people with hearing impairments or people who are deaf. This allows them to type or verbally participate in a phone call, by being able to read what the other person is saying.
Loop systems; these work with hearing aids, a hearing aid can be changed to a setting that excludes background noise if a loop system is in place, this helps people with hearing impairments communicate in busy places by being able to concentrate on what the other person is saying without background noise.
M2 review strategies used to overcome barriers in communication
For my work placement at Downend Day centre i will be working with a range of elderly people, some of which may have disabilities and or sensory impairments. There are strategies in place to help communication between staff and service users, and service users in general. For example in the hallways and on all doors there are signs and braille indicating which room it is, and the direction in which they are going.
At the placement there is also a loop system in place for people with hearing impairments, because the centre is based near some busy roads, there can be alot of background noise, this is where a loop system comes into place. This is helpful because it makes it easier for the service users to hear and understand the conversation.
Makaton and BSL is used at the centre for people who cannot communicate verbally, this helps service users communicate with service providers, and understand what their needs are at the point of communication.
The staff at Downend Day Centre are trained to communicate with people with disabilities and impairments, this helps them when it comes to having conversations with the service users, so that the correct level of care can be provided.
D1 Evaluate strategies used to overcome barriers in communication


Easy to learn, can be easily placed anywhere, helpful for people with sight impairments, widely used, reliable.

Quite small and often hard to find,
Loop systems


Easy to use, used in most places, help make communicate easier and clearer, reduces background noise

Can only be used with hearing aids/implants, not used everywhere, can be hard to understand


Used universally, a common skill to learn, easy to communicate, no verbal communication needed

Only the English language, may be hard for people to understand if English is not their first language.

Staff training


Easy to learn, regular courses to improve communication skills, easy to learn, useful information to help aid communication, e.g defusing aggression.

Some staff may find it hard to communicate if they don't know BSL or Makaton, etc.
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