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Sentara Dawson Healthcare Solution Guardian Angel Overview

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Transcript of Sentara Dawson Healthcare Solution Guardian Angel Overview

Guardian Angel
Questions?
Thank you for your time!
2014
Q4
Q4- 2014
Total Packages Protected
Carrier Committed Day Delivery
Q4- 2014
Top 5 Recovery Codes
# by Root Cause
% by Root Cause
Mapping
Q4-2014
Distribution by State
Distressed by state
Weekly Stats-Rollup
Q4-2014
Executive Summary
Q4- All locations2014
Q4-2014
*
All locations
Q4
2014
Redlands
Executive Summary
Q4- Redlands
Total Packages Protected
Q4- Redlands
Carrier Committed Day Delivery
Q4- Redlands
Q4- Redlands
Top 5 Recovery Codes
# of Recoveries
% of Root Cause
Q4
2014
Lenexa
Executive Summary
Q4 Lenexa
Total Packages Protected
Q4- Lenexa
Q4- Lenexa
Carrier Committed Day Delivery
Top 5 Recovery Codes
Q4- Lenexa
# of Recoveries
% of Recoveries
Q4
2014
Mt. Prospect
Executive Summary
Q4- Mt. Prospect
Total Packages Protected
Q4- Mt. Prospect
Q4- Mt. Prospect
Carrier Committed Day Delivery
Top 5 Recovery Codes
Q4- Mt. Prospect
# of Recoveries
% of Recoveries
Q4
2014
All "Other" Locations
Executive Summary
Q4- "Other" Locations
Total Packages Protected
Q4- "Other" Locations
Carrier Committed Day Delivery
Top 5 Recovery Codes
Q4- "Other" Locations
# of Recoveries
% of Recoveries
% of Mismatches
*We continue to look for opportunities to provide our clients better information. We've identified the "DDPPC" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the DDPPC in the following sub-categories:
Client ROE
Client Authorized
CCL (carrier cannot locate)
NC (No contact with local center)
Time (No time to set recovery)
Carrier to Carrier
Q4- Redlands
*We continue to look for opportunities to provide our clients better information. We've identified the "DDPPC" category as one of those that shows opportunity for additional analysis. Starting April 1st, we will begin to break out the DDPPC in the following sub-categories:
Client ROE
Client Authorized
CCL (carrier cannot locate)
NC (No contact with local center)
Time (No time to set recovery)
*
*We continue to look for opportunities to provide our clients better information. We've identified the "DDPPC" category as one of those that shows opportunity for additional analysis. Starting April 1st, we will begin to break out the DDPPC in the following sub-categories:
Client ROE
Client Authorized
CCL (carrier cannot locate)
NC (No contact with local center)
Time (No time to set recovery)
*
*We continue to look for opportunities to provide our clients better information. We've identified the "DDPPC" category as one of those that shows opportunity for additional analysis. Starting April 1st, we will begin to break out the DDPPC in the following sub-categories:
Client ROE
Client Authorized
CCL (carrier cannot locate)
NC (No contact with local center)
Time (No time to set recovery)
*We continue to look for opportunities to provide our clients better information. We've identified the "DDPPC" category as one of those that shows opportunity for additional analysis. Starting April 1st, we will begin to break out the DDPPC in the following sub-categories:
Client ROE
Client Authorized
CCL (carrier cannot locate)
NC (No contact with local center)
Time (No time to set recovery)
*
*
*We continue to look for opportunities to provide our clients better information. We've identified the "CSR" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the CSR in the following sub-categories:
OTR (One time request)
NFO (Next Flight Out)
CPU (Customer Pick up)
CSR- IAL (Customer special request- Incorrect address label)
*
*
*We continue to look for opportunities to provide our clients better information. We've identified the "CSR" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the CSR in the following sub-categories:
OTR (One time request)
NFO (Next Flight Out)
CPU (Customer Pick up)
CSR- IAL (Customer special request- Incorrect address label)
*We continue to look for opportunities to provide our clients better information. We've identified the "CSR" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the CSR in the following sub-categories:
OTR (One time request)
NFO (Next Flight Out)
CPU (Customer Pick up)
CSR- IAL (Customer special request- Incorrect address label)
*We continue to look for opportunities to provide our clients better information. We've identified the "CSR" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the CSR in the following sub-categories:
OTR (One time request)
NFO (Next Flight Out)
CPU (Customer Pick up)
CSR- IAL (Customer special request- Incorrect address label)
*We continue to look for opportunities to provide our clients better information. We've identified the "CSR" category as one of those that shows opportunity for additional analysis. Starting March 1st, we will begin to break out the CSR in the following sub-categories:
OTR (One time request)
NFO (Next Flight Out)
CPU (Customer Pick up)
CSR- IAL (Customer special request- Incorrect address label)
Total Q4 Spend
Unsuccessful Recovery Attempts
Q4 2014
Details: 2 packages, same receiver :
Tracking numbers:
1Z0R544V2919548830
1Z0R544V2919560843
Delivered 5 houses down from receivers address. The neighbor took the packages to the correct house after realizing they were not hers. The courier has been fired, and there has been no charge for either package.
Lenexa Location
*
*
*
*
*
*

Q4- "Other" Locations
*
*
Friday's & Saturday's Only
Volume by site
Q4-Other Locations
Guardian Angel

Increase patient satisfaction
Reduce patient stress
Reduces the loss of perishable drugs & specimens
Reduces costs & rework from reships.
Reduces interruptions in patient therapy & diagnosis
Increase Carrier Service levels
Reduce inbound calls
("Where is my package?")
GAP3
Step 1:
Guardian Angel Specialists engage the packages
Step 2:
Package status immediately assessed
Step 3:
Corrective action plan developed and implemented
Step 4:
Package rescued and successfully delivered to your customer.
How It Impacts
Your Customers and Your Bottom Line...
Your Patients See Consistency
3.31%
96.69%
3.98%
96.02%
7.87%
92.13%
5.14%
94.86%
Oct.
Nov.
Dec.
Q4 (2015)
Guardian Angel
Domestic Carrier
Dawson Healthcare Solutions
Who we are..
Why our Clients use us...
#1
#2
#3
#4
#5
"We now have 100% visibility of packages thru the final mile of delivery. Dawson keeps us and our patients in the loop."
"We utilize Dawson to reduce the waste and costs associated with reshipment's"
"Since using Dawson, we've been able to get back to work doing what we need to do."
"We now have the ability to recover packages in real-time. Dawson is our "boots on the ground.' It's like having our very own Bounty hunters!"
"Dawson helps us reduce interruptions in our patient's therapy and order schedule"
#6
"The reporting Dawson provides allows us better insight into our shipments that we didn't have before. We're able to makes adjustments based on the data captured from Dawson."
What They Tell Us
#7
What does this mean?
The whole time, you and your patient know what's happening!
How it works...
Our tracking system is a stand alone system, separate for the carriers' tracking systems
Sophisticated, proprietary shipment tracking platform
Anticipates likelihood of package distress and delivery failure
Protects packages 24/7/365
Pharmacy
GAP3
Guardian Angel Specialists
Dawson Courier
Your Patient
Program Overview
Protection for those who demand 100% Committed Day Service
"With Dawson we've reduced the number of inbound calls our pharmacy receives. Our patients already know where their medication is because Dawson has already talked to them."
"Guardian Angel"
Emergency Response Logistics
Call Center Solutions
Nationwide Courier
Services
Small Parcel Logistics Solutions
Confidentiality Notice: This presentation contains confidential or privileged information. It may also contain material protected and governed by the Health Insurance Portability and Accountability Act (HIPAA). If you think you have received this presentation in error, please be advised that any use, dissemination, forwarding, printing or copying of this material is strictly prohibited. Thank you.
What Patients are saying...
What They Tell Us
"You saved my son's life"
"You will never understand what you've done for me today"
"You have saved my baby"
"You have truly worked a miracle"
"I wish everyone was as caring as you have been"
"I've spent my life savings on this...thank you for helping me make my family"
"You have made my vacation"
"You were my Guardian Angel tonight"
Cold Chain Packaging
Full line of shipping options
Package temperature and integrity testing
Service bundle discounts
Fully recyclable packaging options
General and customized packaging options
Full transcript