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HARVARD BUSINESS REVIEW ARTICLE
Transcript of HARVARD BUSINESS REVIEW ARTICLE
"Too Old to Learn?"
Done by Azamat Nuriddinov
Definition of problem
There is a problem with creating digital insurance product that would make Armor Coat to be able to compete on the market. Because there is misunderstand between sales and e-commerce managers from their personalities and their two departments. Old school and new school of selling are competing.
The main characters of case
Ed is company star salesman. He has 23 years of experience. He is 52 ages old.
Roger is a director of e-commerce. Arrogant, but web-guru.
C.J is CEO of ArmorCoat.
C. J. 's objectives
Customer orientated service
Cut costs of the company
make a digital product user-friendly
What experts think
Training about e-commerce
Studying the best practices
Discussion the case similar to them
Motivation and reward system
Increase leadership skills of C.J.
Free rein leadership style
Democratic leadership style
System management approach with democratic leadership style would help to solve the problem as with creating as without creating a team.
There is no the best solution, each can have his/her opinion
This was the reason of arising the problem