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NH TRAINING Part 1

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English4callcenters .com

on 9 November 2016

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Transcript of NH TRAINING Part 1

Welcome
TO
Why do you want to work here?
Teacher vs coach
Adoption script
Your trainer will explain to you the adoption script for a new class, practice and then go to the front.
Coach profile
Hello everyone, my name is ________ and I am your coach.

Soy una persona _______ (describe yourself) (Como el coach aprendió inglés) Mi objetivo es ayudarlos a cumplir su meta, a mejorar su estilo de vida por medio del idioma Inglés ayudándoles a conseguir un mejor trabajo y tener muchas oportunidades.

¿Cómo lo voy a hacer? Fácil; juntos vamos a ser una familia, un equipo y vamos trabajar juntos hasta cumplir la meta, también quiero decirte como todo estamos aprendiendo en algún
momento habrán errores y tu mentalidad deberá ser los errores me ayudan a mejorar y te voy
a corregir y lo haré con la mejor intención, necesito que confíes en mí , yo te daré lo mejor y te
pido que hagas lo mismo , ¿Estamos claros?

Mis expectativas son:

Participación activa en la clase, Que den el 120% de cada uno de ustedes


Levels we offer
Basic:
Intermediate:
Intermediate - Advanced:
1 Level (3months)
1 level (3 months)
4 Levels
Benefits for trainees
ENGLISH GYM
ORORO.TV
CONVERSATION CLUB
PRONUNCIATION REINFORCEMENT
BOOKS ONLINE
Role play
Make couples practice and act it out.
A. You are a customer ask for information about E4CC

B. Provide information about E4CC
METRICS
Csat:
QA:
CR:
EL:
92%
90%
80%
90%
Now explain to your partner the metrics and what you need to do to achieve them
Tools
PREZI
GRAMMAR PRESENTATIONS
VERBS
LINKS GRAMMAR TESTS
BASIC
STRUCTURE
Mental Training
Grammar Review
Grammar test
Fluency diet review
Game
Final Activity
1.
Review trainees goals (specific date and time)
2.
Ask trainees: What are you doing to achieve it? (Specific information)
3.
Remind them how successful they are and that mistakes are part of success.
4.
Authority (champions) position and remind them that they must Visualize, feel and believe the affirmations.
5.
Repeat the following affirmations:
"Today is a great day”

“I am successful in everything I do”

“Mistakes are part of the process for success”

“I speak English with confidence and fluency”

“We are E4CC, we are the best”

MENTAL
TRAINING
Grammar
Review
1. Yesterday, they ___ in the pool
a) swim
b) swam
c) swum

2. My girlfriend ___ me a box of candies.
a) give
b) gave
c) gived

3. I ___ stop the music.
a) didn't
b) did'not
c) did
4. ____ kiss her boyfriend?
a) She did
b) Did she
c) Did

5. Did you ___ the lesson?

a) explain
b) explained
c) explaining
1. She buyed 3 computer for her office
2. Did you used my computer?
3. You play the trumpet yesterday.
4. She gaves you $300
5. I prefer to stay home last week
Find the mistake
Choose the correct answer
Translate
1.
¿Te comiste mi comida?
2.
Ayer almorcé a las 4 de la tarde.
3.
¿Fueron ellos al cine?
4.
No limpié mi cuarto ayer.
5.
Traje pizza para ustedes.
Grammar

test

Fluency Diet
Review
30 seconds non-stop
S1
S2
What...?
What kind of...?
When...?
Why...?
Who...?
Where...?
Which...?
How long...?
How often...?
Practice WH questions
Remember to use natural words:
Let me see / let me think, actually, probably
Tell me about yourself - 1 rep
What are your plans for next vacation?
- 1 rep
How do you open Facebook? -
1 rep
Tell me about your last weekend
- 7 reps
Example:
Well, first I
woke up
very early, then I
brushed
my teeth, after I
took
a shower and I
got dressed
, later I
went
to the mall with my friends and in the afternoon I
studied
for 2 hours, after That I
had
dinner with my family, and I went to sleep. On Sunday, I
went
to church with my family and after that we
had
lunch together.
Later
I
went
to play soccer with my friends and when i
came
back home I
took
a shower and had dinner. Finally I
went
to sleep.
GA
ME

Final
Activity
Role play
A.
You are a waitress or a waiter, take the order.
B.
You are a customer, order food and drinks
Example:
A.
Hi welcome, how may I help you?
B.
Can I have a menu please?
A.
Sure, what are you going to eat?
B.
Let me see... I am going to order a hamburger
A.
Are you going to drink something?....
B.
Yes, I will have a soda please
A.
Here you go...
B.
Thanks
A.
You are welcome, Enjoy your food!
Your coach will give you a demonstration. Then make couples, practice the role play and act it out in front of the class
S1
S2
Retelling the story
Make couples and tell the story using simple future.
Story retelling
Look at the following pictures and retell the story in your own words.
Example:
At the beginning there is a boy, his name is Jack and he wins a ticket to go into a ship
He meets a beautiful girl, her name is Rose
They fall in love and kiss.
The ship crashes and sinks
Jack dies
At the end Rose survives.
How do you...
... Make a Pizza?
First, I buy the ingredients, then I wash my hands and I prepare the dough, after that I put the sauce on the dough and then I add cheese and ham, finally I put the pizza in the oven for 30 minutes.
S1
S2
Remember word connectors:
After
later
and then
Finally
PRACTICE
TIME
1)
GIMME GIMME
2)
Guess the famous character
3)
Body parts
4)
Game of the verbs (mimics)
5)
Make up a story
6)
Describing game
7)
Broken phone
8)
Body parts (b2b)
9)
Sentence race
10)
Spelling verbs


Energetic

Creative
Dynamic
Confident
Sociable

Pushy

Knowledgeable
Motivator

What is E4CC?
"We change people's mentality so they can achieve their goals and success in life using English as a tool"
ENGLISH
PYRAMID
COACH
PYRAMID
Full transcript