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Copy of Introduction to benchmarking @ VNG International

Introduction to Benchmarking @ VNG International

Hein Quist

on 9 April 2013

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Transcript of Copy of Introduction to benchmarking @ VNG International

Municipal Benchmarking What is Benchmarking Example Purpose Efficiency Client experience Effectiveness Capacity building Accountability Performance
measurement Define purpose and topic Involve stakeholders Develop questionnaire Collect data Circle of comparison meeting Develop Benchmark report Implementation Final report & management summary Kickoff meeting "Municipal Benchmarking is the comparison of processes and achievements with that of other organisations in order to identify and implement ways to improve performance." VNG International, Hein Quist VNG International benchmark model (c) Increase revenue from market through daily collection system - Namibia Examples of improvements through benchmarking Needed?
political support
support municipal management
willingness to learn
strive towards transparancy
availability of comparable information Local land demarcation to prevent conflicts
- Tanzania http://www.accountabilityinagriculturetanzania.org The road to stronger local governments Benchmark model VNG International Semi public investment agency to attract businesses - South Africa Private sector Public sector Democratic processes
Checks and balances Competition
Market regulations New Public
Management Privatization
public services Increasing demand
public sector
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