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Grooming for managers

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Soho House

on 25 May 2017

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Transcript of Grooming for managers

At the end of this session you will be able to:
- Explain the importance of good
grooming while you are on shift

- Describe how to put these standards in place with your team when back at work in accordance with
Soho House & Co handbook.
Your Benefit:
- It will save you time
- Your team will come to work well groomed/ prepared because they know you are checking
- You will be happier & feel more confident
- You will be noticed by your managers/ directors
Why do we wear an uniform?
- For practicality
- To be recognised by our customers
- For health & safety reasons
- For aesthetics
- For formality
- For hierarchy
Why do you think it is important
to be well groomed?
- Feel happier
- Hygiene, look fresh & clean
- Avoid any stress when you arrive for your shift
- Positive feedback from customer
- You will get noticed by your manager
- To represent our brand: Soho House & Co
- Shower
- Put on some deodorant, light perfume
- Keep your hair/ facial hair clean and tidy
- Keep your hands & nails clean to a high standard
Grooming 2017
Our standards are:
- Wash & dry your hands before your shift and frequently
- Look clean & fresh
- Trousers should be ironed & cleaned
- Shirts should be cleaned, ironed & tucked away
- Remove jewellery apart from sleeper earrings &
plain rings
- Tasteful light & natural make up
- Food handlers must have clean & short nails, no varnish, no fake nails or art work
- Hair & facial hair clean & tidy/ well kept
- Smokers: wash your hands after a smoke: have a mint!
- And finally don't forget your equipment: pens,
waiter's friend, pads etc.
How do I look today??
Time to play.......
yes / no
yes / no
yes / no
- Wear light and tasteful make up
- Wear clean & ironed shirt/ trousers/
How can I look my best?
yes / no
yes / no
- Closed shoes, non-slip soles, polished to a high standard
body langague
Good grooming means practicing good hygiene techniques.
Good grooming includes showering and having neat hair and clean, trimmed fingernails.
When should you check your team is well groomed?
- check when they arrive for their shift
- at briefing before service
- Lead by example,
your team will respect you
- Identify how to check your team is following the grooming standards
How do you check?
- at briefing:
uniform check
shirt is clean/ ironed
trousers are cleaned & ironed
hands/ nails/ hair

- check after their break, check the smokers
- when they arrive, say hello, how are you today? and have a quick look how they look!
- after their break
you should ask them if they have washed their hands, refresh themselves
check that the smokers had a mint or even bite a slice of lemon
Body language


eye contact

- Set the example
How do you tell someone
they need to refresh?
- take them in a quiet corner
- explain that it has been noticed that their hygiene
is not up to standard
- offer them a bottle of deodorant
- offer them a mint, toothbrush, toothpaste
- put a mirror in the staff room & have a kit available with toothpaste, mint, deodorant
Full transcript