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NNH Eval. Final Presentation, 12.1.16

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Chelsea Johnson

on 4 December 2016

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Transcript of NNH Eval. Final Presentation, 12.1.16

Evaluation Purpose
The purpose of this evaluation is to assess the efficiency and effectiveness of the Direct Assistance Program at the Northside Neighborhood House (NNH).
Evaluation Management Details and Acknowledgments
Northside Neighborhood House
Direct Assistance Program Evaluation
Collection of Credible Evidence
Key Stakeholders
- NNH staff
- NNH Board of Directors
- Program Clients
- Volunteers
Program Need
Crisis situation assistance and interventions, such as:
Utility bills
School supplies, holiday support
Existing Resources
Quality staffing is in place
Budget for program exists
Office space and technology are readily available
Extensive list of community partners for clients' additional needs and non-emergency issues
1:1 meetings with clients
Personalized needs assessment
Assistance negotiation and activation
Individualized follow-up by staff, including:
Relevant programming opportunities
Additional resources
Key Outputs
Number of clients served annually
Number of clients no longer reporting in crisis after receiving assistance
Key Outcomes
Short Term (Reactive):
Meet the immediate needs of the clients
Helpful connections
Offer referrals
Long Term (Proactive):
Offer services needed by clients
Assist clients in avoiding future crises
Help clients become contributing members of the community
Identify possible service gaps to better serve clients
Evaluation Design
NNH Direct Assistance Program
Stakeholder Needs
Chief Executive Officer:

to tell story, encouraging donations and volunteers

Chief Program Officer:

to inform future programming decisions and budgets

Case Management Staff:

to measure impact, success, and performance

Evaluation Questions:
1) How well is the current programming designed to meet the needs of the clients?

a. What locations in service area demonstrate the highest demand for assistance?

b. What reasons do clients give for seeking / needing assistance?

c. What additional resources could speed up the process of becoming self-sufficient clients?

Data Collection Sources
Historical Data
Online software (Service Point)
Internal files and reports

New Data
1:1 interviews staff
Client pre- / post-assessments
Indicators and Standards
Number of requests for assistance - successfully completed or denied
Number of individuals / families served
Compilation of unmet needs / services /resources

Data Analysis and Findings
Use of Findings and Lessons Learned
Utilize feedback for 2017 Strategic Planning
Expand services to include medical assistance
Develop "take-away" resources or packet for clients
Lessons Learned
Future assessments should incorporate the following elements for improved participation results:

Schedule additional time for participation during appointment times

Incentives for completed participation (i.e. coupons, discounts)
Evaluation Team and Stakeholder Roles and Responsibilities
Project Budget
Materials (in-kind printing) $50
Evaluator Fees* $1611
Total Project Cost: $1,661
Total Realized Project Cost: $0

2) To what extent are the clients receiving the necessary information to make positive life changes?

a. How many times does the average client need assistance before becoming self-sufficient?

b. How many times may clients request assistance annually?

c. How many clients max out on their allotted assistance quota annually?

Design Elements
Parallel Mixed-Methods Comparison
- Data Review
- Analysis
- Client Assessment
Table 4.1: Evaluation Questions and Associated Data Collection Methods?
Analysis and Recommendations
Client Location
Client Household Income
Client Employment Rates
Client Education Levels
Spending Plan
Client Race/Ethnicity
Assistance Requested
How Clients Found NNH
*Hourly rate estimated @ $21.48/hr for 75 hours of in-kind evaluation analysis
Better Evaluation (2013) Develop Programme Theory, “Define what is to be Evaluated” document.
Retrieved from http://betterevaluation.org/sites/default/files/Define%20-%20Compact.pdf

UNICEF (2002) “Evaluation Technical Notes” document.
Retrieved from https://www.unicef.org/evaluation/files/TechNote3_Exec_Sum.pdf

Shadish, W., Cook, T., Campbell, D. Experimental and Quasi-Experimental Designs for Generalized Causal Inference. Wadsworth, Cengage Learning, 2002.

Payscale Salary Estimate for Program Evaluator (10/2016).
Retrieved from http://www.payscale.com/research/US/Job=Program_Evaluator/Salary

US Census Bureau Poverty Ranges (2015).
Retrieved from https://www.census.gov/library/publications/2016/demo/p60-256.html

US Bureau of Labor Statistics Unemployment Rates (2016).
Retrieved from http://www.bls.gov/web/laus/laumstrk.htm

Thank you for this opportunity!!
Full transcript