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Copy of Choosing the Setting for Communication

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Lisa Belokur

on 10 February 2015

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Transcript of Copy of Choosing the Setting for Communication

Choosing the Setting for Communication

What is the likelihood that bystanders will receive the message unintentionally? –
What are those consequences?

What are the physical characteristics of the setting? (noise level, temperature, etc.)

Is the formality of the situation dictated by social or company norms?

Is the timing of the message important?

Communication Competence:
Verbal and Nonverbal Skills

Culture affects the way we use and interpret personal space.
Americans need some private space in professional settings while other cultures made need far less.
Culture affects the way we use and interpret touch.
Context and relationship must be considered in using touch.

Understand Personal Space and Touch

Intimate Zone:
Zero to 18 inches
Personal Zone:
18 inches to 4 feet
Social Zone:
4 feet to 12 feet
Public Zone:
12 feet and beyond

Be Aware of Personal Space

Message can have three purposes:

Task messages have the intent to make others accomplish specific goals.

Maintenance messages keep the organization in working order so that tasks can be performed.

Human relations messages help employees fully recognize their potential in the organization.

Goal Setting for Effective Messages

Conversational Turns
Nonverbal cues
Conversational Differences Between Men & Women
Men interrupt more often than women
Women are less comfortable with hierarchy
Intercultural Conversations

Open-mindedness, equal treatment, avoidance, interaction management, other orientation
Conversational Ethics
Include background information, clear, honest, avoid blaming and gossip

Message Strategies To Be Aware of

Emblems are movements that substitute for words.

Illustrators are body movements that amplify, accent, or supplement what is being said verbally.

Regulators are nonverbal, usually automatic acts, that help to maintain the flow of conversation.

Understand Gestures and Body Movement

: refers to voice qualities, or characteristics of speech, such as:
(how high or low the voice is)
(rate of speaking)
(loudness of voice)
(timing and emphasis on words)
(how clearly words are pronounced)

Facial and Eye Expressions

Interpreting Nonverbal Cues
Things to pick up on!
Language Usage:

is the specialized language professionals use to communicate efficiently.

are agreeable, neutral, or indirect phrases used to describe unpleasant events in a more palatable format. (Letting someone go) . Yodeling Groceries.......

Tag questions
reduce the certainty of a statement and undercut the effectiveness of the message, isn’t that correct? (You're John, aren't you?)

Communication Competence:
Verbal and Nonverbal Skills

Males to wear hair at collar length.

Different standard by gender for acceptable tattoos.

Males/Females limited on number of facial/tongue piercings.

Females to wear skirts

Women allowed to wear religious head coverings (Muslim) in business but not in public schools

Court-Upheld Dress-Code Regulations

Messages have two parts:

Content element :
What you are trying to communicate?

Relational element
How do you feel about the person with whom you are communicating?

It is important to anticipate the relational
consequences of your message.

Situational Knowledge:
Personal and Environmental Factors

Mutual understanding with agreement.

Mutual understanding with disagreement.

Mutual misunderstanding with agreement.

Mutual misunderstanding with disagreement.

Four Combinations of
Understanding and Agreement

Chapter Objectives



1. Identify the importance of verbal and nonverbal communication in the business context.
2. Understand the relationship among power, status, and nonverbal communication.
3. Evaluate messages sent through clothing choice.
4. Improve your use of language.
5. Respect gender and cultural differences.
6. Employ and interpret nonverbal cues.
7. Manage anxiety in informal contexts.

Verbal and Nonverbal Skills

Neutral Alternatives

Possibly Offensive Terms


Chair, Chairperson

Assistant, Associate






Woman doctor

Male nurse

Be competent:
Avoid Racist and Sexist Language

Don't be rude
Full transcript