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MGMT 3301 Ch. 3

Managers as decision makers
by

Laura Guerrero UHCL

on 21 September 2017

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Transcript of MGMT 3301 Ch. 3

Managers as decision makers
Dr. Laura Guerrero
What is a decision?
Why do we say that managers are decision makers?
Isn’t everyone a decision maker?
Explain
(1) problem solving
(2) knowledge workers
(3) technological competency
(4) information competency
(5) analytical competency
Performance threats and opportunities
what are these?
give examples
Types of managers in terms of problem solving
problem solvers
problem seekers
problem avoiders
Types of decisions
Problem solving approaches (systematic v. intuitive)
Problem solving environments – give examples of each type of environment
certain
risk
uncertain
Explain steps in decision making process
(1) identify problem
(2) generate and evaluate alternatives
(3) decide on course of action
(4) implement decision
(5) evaluate results
Classical vs. Behavioral models of decision making
Why should decision making consider ethics?
What is creativity? Is creativity desirable?

Creativity – generating a novel idea or unique approach
Big-C creativity occurs when extraordinary things are done by exceptional people
Little-C creativity occurs when average people come up with unique ways to deal with daily events and situations
What are the pros/cons of group decision making?
Explain and give examples
DECISION MAKING ERRORS
(1) availability heuristic
(2) representativeness heuristic
(3) anchoring and adjustment heuristic
(4) framing error
(4) confirmation error
(5) escalating commitment
What is a crisis?
How is decision making in a crisis different?
What is the difference between a programmed decision and a non-programmed decision?
What assumption do we make when making a programmed decision?
A word about cognitive styles
(not strongly supported by evidence)
Writing assignment:
Hot Topic - Bye bye telecommuting
Answer the questions in the book
Online students: skip this one
Full transcript