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Transcript of Helpdesk
OVERVIEW OF HELPDESK ACTIVITIES
25 April 2012 (cc) image by nuonsolarteam on Flickr 1st step Spark (cc) image by nuonsolarteam on Flickr Usage Dynamics and Patterns promote the service across the movement
mobilise regional/issue expertise
direct questions that have a potential for knowledge re-use to the Helpdesk
provide input/quality control in your area of expertise
disseminate service outputs You can... Why a TI Helpdesk? Respond to stakeholders’ knowledge needs in a timely manner
Facilitate knowledge capture and re-use
Promote peer-to-peer exchange of information
Monitor emerging trends and address knowledge needs of stakeholders in a variety of formats https://ticz.transparency.org/Working_Together/ask/SitePages/Home.aspx?action=ViewTopics&fid=34 37 answers after the AMM
6 answers prior to the AMM
19 answers to development agencies Statistics 2-3 questions from NCs a week
2-4 questions from U4 Partners per month Posting Channels 14 Chapter Zone
10 Regional Coordinators
8 Issue Experts TI UK (6); TI Georgia(5); TI Germany (5); TI Ireland (3); TI Lithuania (3); TI Israel (2); TI Luxembourg (2); TT Vietnam (2) Frequent Flyers Others Argentina, Cyprus, Greece, Fiji, India, Italy, Kuwait, Malaysia,
Portugal, Slovenia, Ukraine Thematic Trends Nature of the questions Examples of good practices
In-depth analysis or mapping of emerging issues
Country profiles (mainly U4)
Connecting to experts within the movement or access documents/laws
A few 'tricky' questions TI NCs: Political Corruption high on the agenda, followed by public sector integrity, private sector, and others.
U4: strong focus on aid and development and increasing trend towards international drivers of corruption