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Knowledge Management In Management Consultancy
Transcript of Knowledge Management In Management Consultancy
The importance of knowledge management has increased with the development of technology, electronic distribution, and human interaction. Conclusion Questions or comments ? Individual Presentation On Final Report
Business Informatics Case Studies - 7155 Importance of KM is growing & has become an important tool from the perspective of management.
Use of KM can be seen from the increase in different tools that is used by different organizations.
Some organizations have been proactive in this field and have been able to use knowledge management very actively especially in the field of consultancy, information technology and other advisory related fields.
This paper thereby looks towards filling the void that exist by conducting research mainly focused on three directions (1) the different strategies which organizations are found to use in the field of knowledge management (2) the effect these strategies have on the performance on the business and (3) some of the basic underlying reasons and factors which have led towards those the use of knowledge management. Introduction
Definition - KM
Data Collection Method
Analysis, Findings & Discussions
Relevance of Project Organization
Relevance of Office Space
Relevance of Deconceptualization in Electronic Database
Relevance of Communication Mode
Relevance of Trust
Relevance of Incentive System
Relevance of Support from Top Management
References Presentation Outline KNIGHT RIDER'S - Team Member Introduction The research answers the following questions
•The manner in which knowledge management is being used in the field of management consultancy and the diverse benefit that the organizations using this are able to retrieve?
•Identifying the different strategies that management consultancy firms look towards using in the field of knowledge management?
•The underlying reasons which will help to understand the dynamics and mechanism in the use of knowledge management can be developed? Literature Review Management consultancies sell business solutions which makes knowledge management an important part of their working culture (Sarvary, 1999).
This has made management consultancy forms be known a “knowledge intensive firms because of their unique ability to create and use knowledge in different fields (Alvesson, 1995).
To ensure maximum efficiency is delivering proper business solutions it is imperative that management consultancy firms have the ability to look into different insights and have people with the required competence to be able to provide business solutions (Werr & Stjernberg, 2003). Methodology The research proposes to use both primary and secondary research to gather information.
On the primary front the research looks at gathering data from management consultancy firms which will help to understand the manner in which knowledge management contributes towards their development.
Along with it the method proposes to use secondary data where the research looks towards using past findings of different management consultancy firms and engineering consultancy firms.
On the primary level data is collected from seven management consultancy firms which include both national and international management consultancy firms.
The firms included are both large and medium size firm so that the importance of knowledge management in their respective field can be understood.
Further, the research looks towards using data pertaining to three management consultancy firms and two engineering consultancy firms which will act as a method where secondary data is collected to be used in the research. Data Collection Method The data collection method used in this research looks towards approaching the different management consultancy firms by making contacts at the different level of management with respect of knowledge management.
Further in this regard emphasis has been laid to find out the manner in which knowledge management contributes both internally and externally in executing clients’ projects and the relevance it has on their decision making.
In addition to it focus group strategy is used where the emphasis is evolved around employees.
The employees are presented with different situations and pictures based on employee perception regarding the contribution of knowledge management in their company.
Further the data collection method can also be viewed as one which is semi-structured and looks towards gathering interviews which are tape recorded and the running commentary of different people at the decision making level.
In addition to it focus group strategy is used where the emphasis is evolved around employees. The employees are presented with different situations and pictures based on employee perception regarding the contribution of knowledge management in their company. Analysis, Findings & Discussions The data collected from seven management consultancy firms which include both national and international management consultancy firms and three management consultancy firms and two engineering consultancy is shown below.
The table also highlights the interviews that were conducted, the meetings, the focus group along with other publicly accessible materials like financial statements, website data and other publications which will help to understand the manner in which knowledge management contributes to their development.
The data collected from different firms and the analysis of it shows that large and big firms have invested heavily in developing knowledge management system which uses technology as well so that there is better proximity across the global firms who are seen to operate in different regions of the world.
Despite the development in knowledge management technology it has been identified that organizations are still lacking the development of strategies which ensures proper knowledge management sharing across employees. Relevance of Project Organization The organization structure has to be such that it allows free passage of information and knowledge so that there is better cooperation and sharing of knowledge within the colleagues. Relevance of Office Space The research conducted over different consultancy firms highlighted different offices from one being a single cabin to one with a large house for many employees.
It was identified from the research that office space and layout has a role in knowledge management as it determines the person with whom the employees interact during the day which leads towards knowledge sharing in the organization. It is generally assumed that knowledge which is stored in the form of text in the database when used by another person results in creating mistakes as the other perceives the information differently which could lead towards disastrous results. Relevance of Communication Mode The study also helped to find out the manner in which different communication method helps in knowledge sharing. Relevance of Trust The research highlighted that trust is important in management consultancy firms based on which knowledge can be shared. Developing trust and faith among the employees help to enhance the progress of the employees as it ensures that they are able to contribute positively. Relevance of Incentive System The research confirmed the previous studies which highlighted that developing the appropriate reward system which aims at motivating the employees through proper incentive helps to develop the knowledge sharing process Relevance of Support from Top Management The research confirmed the previous studies which stated that the organization is able to witness development of knowledge management strategies only when the top level management supports it. Future Findings The research helps to further crystallize the concept of knowledge sharing into sub-categories which help to develop a typology through which knowledge sharing is possible as shown in the table below: The research will thereby help to answer the questions that have been asked in the research regarding the manner in which knowledge management is being used in the field of management consultancy and the diverse benefit that the organizations using this are able to retrieve.
This will also help to identify different framework different strategies that management consultancy firms are using in the field of knowledge management. References Ackerman, S. and Halverson, A. 2000, Re-examining Organizational Memory, Communications of the ACM, 43 (1), 59-64.
Badaracco, J.L. 2001, The knowledge link, Boston: Harvard Business School.
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Boisot, M.H. 2002, Knowledge assets: Securing Competitive advantage in the information economy, Oxford: Oxford University Press.
Cortada, J. & Woods, J. 2000, The knowledge management yearbook 2000-2001, Woburn, MA: Butterworth-Heinemann.
Davenport, T., De Long, D. & Beer, M.C. 2003, Successful knowledge management projects, Sloan Management Review, 39 (2): 43-57.
Dierkes, M., Berthoin, A.A., Child, J. & Nonaka, I. 2001, Handbook of organizational learning and knowledge, Oxford: Oxford University Press.
Foote, N.W., Matson, E. & Rudd, N. 2001, Managing the knowledge manager, The McKinsey Quarterly, (No. 3): 120-129.
Green Peace International, 2010, Make IT Green Cloud Computing and its Contribution to Climate Change, Retrieved on Oct 28th, 2012 from http://www.greenpeace.org.
Gable, G. 2003, Editorial preface: consultants and knowledge management, Journal of Global Information Management, 1.