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Complexcare Solutions Update

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Susan McDermott

on 20 May 2014

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Transcript of Complexcare Solutions Update

Team 2-Update May 20th, 2014
Complexcare Solutions 2014

Monthly staff meeting/Biweekly 1:1/Biweekly e-mail updates

Documentation Accuracy:
Eg. No use of "hx of or member states", Dx with medications, ASA use dx or prophylaxsis.

Clinical Escalations:


-Scheduling Details
-Contact Michelle McCurdy for conflicts, cancellations or reschedule visits between 4-8pm the evening before if possible, e-mail, phone or text.
-PTO-resubmit time requests
Team Building:
-Peer chart review
-Recent CME group activities
-Complex Care Charity Events
"Work smarter not harder"
Time Management Techniques

Care Management
CDPHP Care management update

New CDPHP referral Process

New Meeting Format:
Corporate/Clinical/Care Management

High Level Forcast:
Francie Emlen

Quality and Accountability:
Major Job Objectives
>90% Documentation Accuracy
< 48 AHA Completion Rate 95%
No complaints
20-24 visits per week
Team building Participation

Full transcript