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Jody Lewin

on 8 May 2015

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Transcript of Listening

Elements in the Listening Process

Challenge of Listening

Stage Hogging

Insulated Listening

Defensive Listening

Ambush Listeners

Insensitive Listening

- Selective Listening
Meeting The Challenge Of Listening Better
- Talk Less

-Get Rid of Distractions

-Don't Judge Prematurely

-Look for Key Ideas

Categories of Listening
-hearing vs. listening

-mindless listening

-mindful listening

Elements of listening



Hearing vs. listening
- the process in which soundwaves strike the eardrum and cause vibrations that are transmitted to the brain.
- occurs when the brain reconstructs these vibrations and gives them meaning.
-not automatic

-Hearing occurs when sound waves
strike the ear
-Factors against hearing
1.Background noise
2.Auditory Fatigue
-In the United States there are
more than 31 million people communicate with some degree of hearing loss
is when we act like we are listening (i.e. eye contact, nodding, smiling) but we are actually not
Stage Hogging
- make the conversations about themselves
Mindful Listening
- interrupting is another part of stage hogging
- prevents listeners from learning new information
It also damages the relationship between the interrupter and the speaker.
Insulated Listening
They completely avoid all information
They rather not deal with the issue or topic
- careful thought and consideration
- effort and attention into responses
- message or sender is important
ex. significant other or salesman
- consequences from listening style
Defensive Listening
You take others' remarks as personal attacks
An example of this is when a teenager takes the parents questioning about her friends and activities as distrustful.
Ambush Listeners
Insensitive Listening
- Listen to your information to use against you
Mindless listening
- dual process theory (comparison)
- react to other's messages routinely &
- superficial and cursory
- ex. "How are you doing"
- crucial for giving time to more important messages
- perceptual organization
Why We Don't Listen Better
- Message Overload

- Preoccupation

- Rapid Thought

- Effort
- External Noise

- Faulty Assumption

- Lack of Apparent Advantages

- Lack of Training

- Hearing Problems
Why We Don't Listen Better (cont'd)
Thank you for listening!
- Candidates will listen carefully to their competitors words to use against them when campaigning.
- Those who respond to a message but miss the emotional information that may not be expressed directly
- "How's it going?"
"Okay I guess" (sad tone).
"Well great!"
- Ignore nonverbal cues and lack empathy
Message Overload
- we are bombarded with messages everyday
- face to face: family, friends, school, work
- personal media: text messages, phone calls, emails
- we give all or most of our attention to something (i.e. upcoming exams, the weekend, an event)
- Causes us not to listen because we are wrapped in our personal cares
Rapid Thought

- Physiological reason
- Spare time while someone is speaking and we use it to daydream or think about our personal interests
- Use this time to understand speakers' ideas

- It takes effort to listen and your body physically reacts
- Heart rate quickens
- Respiration increases
- Body temperature rises
- Effort is like working out.
-We attend on some messages
more than others
-We attend on our interests
-Advice on what you like
-Mindful and mindless listening
are 2 very different things
-people sometimes agree to
what they ask them to do or say
1.my soccer practice
2.restaurants (soup or salad),
(super salad)
External Noise
Effective listening decreases in
crowded areas
Faulty Assumption
We usually make faulty assumptions that lead us to believe we’re listening attentively when quite the opposite is true.
Get Rid of Distraction
External Distractions(phone)
Internal Distractions(hunger)
Talk Less
Don't Judge Prematurely
Lack of Apparent Advantages

Lack of Training
Hearing Problems
One of the biggest reasons we don't listen
Listening ->Most used communication skill
Listening ->Least thought communication skill
-When listening one must
know how to respond
-Responding comes verbally and
non verbally
1.Eyecontact (shows the speaker
you are aware)
2.Facial expressions (shows emotion)
-Slumped poster
physiological hearing impairment

Gain more by speaking than by listening

“If i don't interrupt them,I’ll never get to say my idea.”
Judging the speaker will only cause conflict
Look for Key Ideas
Don't be an insensitive listener
Extract central idea
Researchers suggest that most people remember only about 50% of what they hear immediately after hearing it. Within 8 hours the 50% remembered drops to about 35% percent after 2 months, the average recall is only about 25% of the original message
Listening vs Hearing
- occurs when the brain reconstructs these vibrations and gives them meaning.
-One must retain important
things people say
-Not automatic
-The process in which soundwaves strike the eardrum. And cause vibrations that are transmitted to the brain.
-Is the process of making sense of other's spoken messages.
-We automatically and unconsciously block out irritating sounds.

Selective Listening
- only respond when the topic interests them
- selective listening can be intentional
- in personal settings it can be a slap in the face
-We automatically and unconsciously block outirritating sounds.
Full transcript