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Contemporary Developments in HRD

5HRD Presentation, by Claire, Michael, Robin, Sara and Susan
by

Robin Marsden-Knight

on 1 December 2014

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Transcript of Contemporary Developments in HRD

CIPD Assignment
Unit: 5HRD
Group:The Fabulous Five
Claire, Michael, Robin, Sara & Susan

So what is Human Resources Development?
“A set of systematic and planned activities designed by an organization to provide its members with the necessary skills to meet current and future job demands.”
Werner & DeSimone 2006
Contemporary Developments in HRD

Learning Models - Cycles & Styles
Aims & Objectives
Critical comparison of academic HRD models
HRD Models and cross cultural considerations in contemporary organisations
Evaluate the use of new technologies in HRD interventions
Kolb



Honey & Mumford
Honey & Mumford (1993)
Kolb (1984)
vs.
Critiques
Kolb's Model

Learning styles are too simplistic
Fails to take into account ways of learning other than experiential
Focus on the learning style of western cultures

Forrest (2004)
All styles, no substance!
- no serious academic validity
A crude tool for evaluating learning styles, but does give learners self awareness
However - trainers rarely adapt to the audiences needs

Clark (2012)

Buckley & Caple (2004)
Winter (1995) HRD Integrating Model
Comparisons between Buckley & Caple and Winter
"Winters' approach differs from Buckley and Caple - with the identification of training needs being replaced by the identification of organisation’s objectives or strategy"
Abdullah (2010)
The common 'Skills Gap Analysis' undertake by organisations closely follows this systematic approach favoured by Winter.

However considering Buckley & Caple's three levels of assessment, Organisation, Occupation and Indiviudal, this may be a more thorough model to use.
Triggers for HRD Interventions
Mandatory Requirements
“Health and safety training is particularly important, eg when people start work, on exposure to new or increased risks and where existing skills may have become rusty or need updating”
HSE (2014)
Changes to Legislation
eg;
- current changes to calculation of holiday pay
- consumer rights protections such as CEAR Act (2007)
- changes to shared parental leave & pay
Outsourcing / Structural Changes
New role training & development
Cross cultural training
Succession planning
Relocation of process streams
Changes in Technology
New systems & processes
Alien Technology
Introduction of Social Media to the workplace
Bring your own devices

Poor Performance
Risk / needs analysis
Refresher training
Coaching & mentoring
Performance counseling
Conduct vs. capability
'Offshoring' back office processes

45 work streams re-designed and moved to India

800 new staff to train


'Offshoring'
Redesign of internal workstreams in line with Lean Principles

Fit with Cultural Considerations




Process Mapping - equalises understanding across teams
INTERVENTIONS
Process Mapping
Knowledge Transfers
UK process owners travelled to India to deliver face-to-face training
Followed up with on-floor coaching during go live
Short timescale for in-country support
Quality Assessments
Weekly / Bi Weekly / Monthly

Mirrored UK QA programme

Used as benchmark for further intervention

Also used to monitor withdrawal timeline
Teleconferences and Web-Ex
Offshore Support - continued dedicated support for Indian operations.

Continually monitor exceptions from processes as a trigger for new / further interventions
Use of Emerging Technology at EDF
Integrated Workflow software enforces process learning

Mandatory training delivered electronically to all staff worldwide

MyCampus, Virtual Learning
- also acts as a MOOC library

CXO Level Sponsorship,
- Launching "the beginning of the digital learning adventure
CEO support from Vincent de Rivaz
"The new innovation in the use of new technologies to deliver our training agenda"
Available on Mobile Devices
Honey & Mumford's Styles
Lean Principles
Hofstede's Cultural Dimensions
Buckley & Caple in Action
Cultural Differences
Diversity Intervention
Staff groups were arguing
Tasks were not completed
Specific to one physical area of the organisation

Closing the Cycle
Using Emerging Technology
In information working environments, great!
Manual Roles / Service Industry - is it practical?
- IT Literacy
- Ease of Access
Is it a distraction?
Learning by rote vs. action learning

Virtual
Learning
Environment
Social
Media
Webinars
Forums
Web Ex
Admin Tech!
**Millenials in the workplace**
A Final Thought...
Smart
Devices
Lync
Live Chat
Emerging Technologies
The Strategisation of HRD
A whole organisation approach

Robust evaluation and measurement

ROI (Kirkpatrick/Phillips)

Focus on business results
Full transcript