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Communication Skills

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by

Kowsika Swaminathan

on 9 September 2012

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Transcript of Communication Skills

COMMUNICATION SKILLS Why Communication??? AN EXAMPLE SCENARIO IN IT INDUSTRY An Example Scenario in IT Industry WHAT IS COMMUNICATION??? COMMUNICATION IS THE PROCESS
OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS
COMMUNICATION IS THE ART
OF TRANSMITTING INFORMATION , IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER - PERSONAL PROCESS

- OCCURS BETWEEN PEOPLE

- INVOLVES CHANGE IN BEHAVIOUR

- MEANS TO INFLUENCE OTHERS

- EXPRESSION OF THOUGHTS

- EMOTIONS THROUGH WORDS AND ACTIONS

- TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE

- IT IS A SOCIAL AND EMOTIONAL PROCESS ESSENCE OF COMMUNICATION WHAT MAKES A GOOD COMMUNICATOR??? An Active Listener

An Effective Presenter

A Quick Thinker

A Win-Win Negotiator WHAT ARE THE MOST COMMON WAYS WE COMMUNICATE? SPOKEN WORD WRITTEN WORD VISUAL IMAGES BODY LANGUAGE ESSENTIALS OF COMMUNICATION
Dos - Always think ahead about what you are going to say

- Use simple words and phrases that are understood by every body

- Increase your knowledge on all subjects you are required to speak

- Speak clearly and audibly

- Check twice with the listener whether you have been understood accurately or not

- In case of an interruption, always do a little recap of what has been already said

- Always pay undivided attention to the speaker while listening

- While listening, always make notes of important points

- Always ask for clarification if you have failed to grasp other’s point of view

- Repeat what the speaker has said to check whether you have understood accurately ESSENTIALS OF COMMUNICATION
DON’Ts - Do not instantly react and mutter something in anger

- Do not use technical terms & terminologies not understood by majority of people

- Do not speak too fast or too slow

- Do not speak in inaudible surroundings, as you won’t be heard

- Do not assume that every body understands you

- While listening do not glance here and there as it might distract the speaker

- Do not interrupt the speaker

- Do not jump to the conclusion that you have understood every thing
Done By
KOWSIKA.S
2010103014
Full transcript