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WEEKEND A1W2D3

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English4callcenters .com

on 22 February 2017

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Transcript of WEEKEND A1W2D3

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
READING
SKILLS
?
TECHNIQUE
Describe what happened in your own words.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
GRAMMAR
REVIEW
?
Your coach will explain to you the grammar chart. Pay attention.
modals
?
VOCABULARY
PUSH
Review the following vocabulary, practice it and have it ready for Skype calls.
?
Recovery
TIME
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
Chocolate – there’s nothing quite like it, is there? Chocolate is simply delicious. What is chocolate? Where does it come from? Christopher Columbus was probably the first to take cacao beans from the New World to Europe in around 1502. But the history of chocolate goes back at least 4,000 years! The Aztecs, who lived in America, thought that their bitter cacao drink was a divine gift from heaven. In fact, the scientist Carolus Linnaeus named the plant Theobroma, which means “food of the gods.” The Spanish explorer Hernando Cortez went to America in 1519. He visited the Mexican emperor Montezuma. He saw that Montezuma drank cacao mixed with vanilla and spices. Cortez took some cacao home as a gift for the Spanish King Charles. In Spain, people began to drink Cortez’s chocolate in a drink with chili peppers. However, the natural taste of cacao was too bitter for most people. To sweeten the drink, Europeans added sugar to the cacao drink. As a sweet drink, it became more popular. By the 17th century, rich people in Europe were drinking it.

Later, people started using chocolate in pastries, like pies and cakes. In 1828, Dutch chocolate makers started using a new process for removing the fat from cacao beans, and getting to the center of the cacao bean. The Dutch chocolate maker Conrad J. van Houten made a machine that pressed the fat from the bean. The resulting powder mixed better with water than cacao did. Now, some call van Houten’s chocolate “Dutch chocolate.” It was easy to mix Dutch chocolate powder with sugar. So other chocolate makers started trying
new recipes that used powdered chocolate. People started mixing sweetened chocolate with cocoa butter to make solid chocolate bars.
Chocolate
READING
SKILLS
In 1849, an English chocolate maker made the first chocolate bar. In the 19th century, the Swiss started making milk chocolate by mixing powdered milk with sweetened chocolate. Milk chocolate has not changed much since this process was invented.

Today, two countries - Brazil and Ivory Coast - account for almost half the world’s chocolate.
The United States imports most of the chocolate in the world, but the Swiss eat the most chocolate per person. The most eaten chocolate today is sweet milk chocolate, but people also eat white chocolate and dark chocolate.
Cocoa and dark chocolate are believed to help prevent heart attacks or help keep them from happening. They are supposed to be good for the circulatory system. On the other hand, the high-fat content of chocolate can cause weight gain, which is not good for people’s health. Other health claims for chocolate have not been proven, but some research shows that chocolate could be good for the brain.
Chocolate is a popular holiday gift. A popular Valentine’s Day gift is a box of chocolate candies with a card and flowers. Chocolate is sometimes given for Christmas and birthdays. Chocolate eggs are sometimes given at Easter.

Chocolate is toxic to some animals. An ingredient in chocolate is poisonous to dogs, cats, parrots, small rodents, and some livestock. Their bodies cannot process some of the chemicals found in chocolate. Therefore, they should never be fed with chocolate.

Chocolate
Book/Booked
Complimentary
Breakfast
Deposit
Lobby
Rates/Fares
Indoor pool
Attractions
Amenities
READING
SITUATION
Write down the answer for the following question in your notebook and then get ready to share your ideas with everybody
What are the consequences of giving chocolate to some animals?

Where do people eat chocolate the most?

What are some benefits of consuming chocolate?

In your opinion, what is the best way to consume chocolate? Do you know how to prepare a pastry using chocolate?
Your coach will read part of the first paragraph, then get in couples and practice your reading skills, remember to use the stars.
Your coach will read part of the first paragraph, then get in couples and practice your reading skills, remember to use the stars
TOPIC
Sales
Conversation
TIME
Be ready to practice the vocabulary you have learned, pair up and discuss the following questions.
What is the most important skill when you are selling something?
How would you convince your customers to buy your product?
Practice selling something to your classmate, give him/her reason why your product is better than others.
COACH
Hear your coach and take
notes!
EXAMPLE
Parcel Services
Recovery
TIME
CALL-SET
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and
you`ll give the feedback to your partner after the call!
2

CALL-SET
Coach: randomly select student by student to pass.

Students: be ready to take notes, respect your classmate and
you`ll give the feedback to your partner after the call!
1
Instructions:
- Your coach will set the couples to prepare the debates.
- Choose a topic to have a debate, the topic needs to be approved by your coach.
- Prepare your debate by researching statistics, and prepare a good argument to
defend your point of view.
-You can bring visual support to show your research.
Suggested Topics:
-Organ Donation
-Nuclear Energy
-Vegan life
-Pollution
-Gambling
-Gun control
-Abortion
-Sales Vs Customer Service
-Monogamy
-Drug testing
Couples
Debate
EXPOSITION
Choose a couple and get ready to prepare your exposition for next weekend.
You must watch this video
subject +used to + main verb (infinitive form)
Form:
Used to:
expresses the idea that something was an old habit that stopped in the past.
I used to play
You used to play
He used to play
She used to play
It used to play
We used to play
They used to play
I didn't use to play
You didn't use to play
He didn't use to play
She didn't use to play
It didn't use to play
We didn't use to play
They didn't use to play
Did I use to play?
Did you use to play?
Did he use to play?
Did she use to play?
Did it use to play?
Did we use to play?
Did they use to play?
POSITIVE
NEGATIVE
QUESTIONS

USED to
Grammar
Review
Your coach will explain to you how to use the following modal. Pay attention.
Subject + must + main verb (infinitive form)
Form:
Must:
Used to express obligations.
I must clean
You must clean
He must clean
She must clean
It must clean
We must clean
They must clean
I must not clean
You must not clean
He must not clean
She must not clean
It must not clean
We must not clean
They must not clean
Must I clean?
Must you clean?
Must he clean?
Must she clean?
Must it clean?
Must we clean?
Must they clean?
POSITIVE
NEGATIVE
QUESTIONS

MUST
Grammar
Review
Your coach will explain to you how to use the following modal. Pay attention.
PAY
Pay attention to the following audio, and take notes of all the important information, then answer the questions.
THAT
1) How much was the total?
2) How much was the bill for?

3) What is the price of the combo?
A) 8 Dollars and 55 cents without fries.

B) 8 Dollars and 35 Cents with fries.

C) 8 Dollars and 75 Cents with fries.
4) What is the price of the pizza?
A) 26 dollars and 52 with no taxes.

B) 26 dollars and 62 plus taxes.

C) 26 dollars and 52 plus taxes.

Review stars/goal/melody and give your best! You are advanced, combine tenses and use the linking words!
FLUENCY
Challenge
60 seconds non-stop.
1.
2.
3.
Linking words:
If I remember correctly.
To be more precise.
As a matter of fact.
I am afraid that.
Now seriously.
All joking aside.
Well then.
In the end.
Get in couples, you have one minute to discuss a question for today. get creative, questions that are difficult for you or that you think that you need more vocabulary for.

Review the following vocabulary, give your own examples and try to apply them when having conversations.
Deal
Discount
Follow Up
Becoming an
EXPERT
Guarantee
Retail
Rebate
Coupon
Catch
Signature
Invoice
Package
Gift Card
SOLVE
ANALYZE &
Make teams and read the following scenario, after that, analyze and discuss a possible solution. Then share your solution with the class.
You are visiting another country for the very first time, you decided to stay in one of the most popular hotels in the city, you called last week and processed the payment, but when you arrived to the hotel, you provided the confirmation number to the receptionist but she tells you that there is no information under your name, and the hotel is crowded, therefore there is no extra rooms. Call the travel agency and give all the information they request, remember you don't have any other place to go and you already paid $450.


You are the customer service agent, handle the customer and request all the information associated with the account, analyze and solve the customer's request.
Full transcript