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Bank of the Future

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Transcript of Bank of the Future


1. Business Trends Today

2. Innovation in Banking

3. The Matrix

4. Bank of the Future

Our goal…

New Team

New office

Cross-Functional Team Meetings

Design Thinking

Collaboration between strategy and technology



A New Way of Working

“Allow the customer to interact whenever and wherever he wants with a simple, personal and fair value proposition”

Architecture:
robust, flexible and digitally adaptable


New Method of Working

PLATFORM

The Matrix
To enable the digital transformation of the bank
Ecosystems to lock in customers
Partnership with OpenBank

Source: Infinitadata, PEW Research Center, PWC, TechCrunch

Social Media becomes a main form of business

Source: The Five Horsemen, L2 Insights

Employees to generate $1MM

Platforms as a new business model

Architecture: Robust, flexible and digitally adaptable

Customer Service

Fees/
Commissions

Products

VC Spending

Social media access
App ecosystem
Smartphone adoption
Cloud Computing
Agile technology

Driven by

FinTech 1.0

Volume

Variety

Velocity

Value

Improves the business

50%

Consider big data a benefit

73%

Of data has been created in the last 2 years alone.

90%

Increase in
DATA

Increase in data is transforming businesses

Client Vision

Bank of the Future
Bank of the Future
Business Trends Today
Innovation in Banking
The Bank of the Future....
The Matrix
Matrix Appendix
FinTech 1.0 has focused on single purpose and customer solutions...
23.5 Bn
Payments
P2P Lending
Merchant
Acquiring
E- Investments
FinTech Companies Emerge
The Matrix & Partnerships

Become a Customer

Investment Platform

Active Digital

Data Lake

i MM Advanced

Advanced Analytics
Core Projects
Digital Concepts
Client Vision

Takeaways....
The financial sector is transforming

Access to information is multiplying

Innovation in retail banking has a greater weight with fintech uni-purpose solutions

Fintechs are changing the way in which they approach customers

Our goal is to capture the fintech 2.0 opportunity through a collaborative approach that rests on our unique scale, resources and expertise

We are adopting new ways of working, embracing innovation as a major driving force with a simple, personal and fair stance

We have the right building blocks to carry this into the future

Bank of the Future - Projects Underway
Bank of the Future - Other Companies
Bank of the Future - FinTech Companies
We are adopting new ways of working, embracing innovation as a major driving force with a simple, personal and fair stance

5

Direct Banks

MARKETS
Platform based investment and investment advisory community and social networkds

PAYMENTS
Easy and secure online payments via Mobile “electronic wallet” including discount coupons, points, etc.

BIG DATA
Use structured and unstructured data to reengineer traditional business

LENDING
Lend and borrow directly between individual or collective funds

ACCOUNTS
Intelligence in the management of revenues, expenses, savings and finance customers

ADVANCED ANALYTICS
Big data to smart data to meet needs at the right time in the right way
CAPTURE + STORE + RAW + MONETIZE= SMART DATA

SOURCE: INDRA, Bank Trends, Financial Services

Innovation trends in the financial sector
Main innovation trends in Retail Banks

Integrity, traceability, consistency and quality of information and reporting

Higher guarantee of consumer protection

Limited public support

Tighter financial regulation
(capital requirements, provisions, and liquidity)

Increased supervision of companies and establishment of the stress test

Low margins

Investment stagnation

Low interest rates

Unit expansionary fiscal policies

Slower growth

Less lending from banks

Regulatory Environment

Macroeconomic Situation

A Profound Change in the Interaction with Customers

The Macroeconomic Situation & Regulatory Environment
Represents massive new opportunities for start-ups and banks to work together
Innovation in Retail Banks
Big Data
Lending
Payments
Markets
Advanced Analytics
Accounts
Structured & unstructured data to re-engineer traditional business
Aggregation of all accounts and intelligent monitoring of revenues, expenses and savings.
Lend and borrow directly between individual or collective funds

Easy and secure online payments via Mobile “electronic wallet” including discount coupons, points, etc.

Platform based investments, investment advisory enhanced with social media
Big data to meet smart data at the right time in the right way
Digital

Platform

No Inventory

15% of data came from social media


The MATRIX
FinTech
Entreprenerial
Ambitious
Fast Pace
Banks
Scale
Balance Sheet
Brand
FinTech 2.0 Revolution
Rebooting financial services
Smart Data . Frictionless Process . IoT Banking . Distributed Legder
Mature
Emerging
Economic dependence on certain regions

Mobile devices a a key driver for connection
In Spain...
7 of 10 internet users have a smartphone
5.8 hours per day
>14MM daily users
>11MM daily users from mobile
70% of users return daily
In Spain...
300MM active users
800MM active users / month
Wordwide...
Data has lead to an increase in productivity and sales
% of daily, weekly and less often users
Sources: 5 Headless Horsemen, Tech Crunch
Apple
Nike
Source: Mormedi
Internet / Office
Mobile Device
Alerts about high fees
Confusion /
Lack of transparency
Limited attention
Help from any location at any time
Video Appendix
Dwolla
Hello Wallet
Mint
Klarna
Kabbage
ZOPA
Unience
Motif
Acorns
Nutmeg
“Bank 1.0”

Customer trust
Delayed response to changing environment in part due to regulation
Frictional experience
Loss of customer loyalty
Direct Banks

Fintechs & New Players

Created to be more efficient
More transparent
Not efficient enough to sustain the business
Not always "where the client is"
FinTech: Capturing the opportunity by empowering customers
New Players: Owning the relationship
Millenial desire trust, ease of use and a seamless process
Innovation in the Industry is Rapidly Evolving
Represents massive new opportunities for start-ups and banks to work together
FinTech 2.0
FinTech
Entreprenerial
Ambitious
Fast Pace
Banks
Scale
Balance Sheet
Brand
FinTech 2.0 Revolution
Smart Data . Frictionless Process . IoT Banking . Distributed Legder
Rebooting Financial Services
Full transcript