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NEW A3W3D3

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English4callcenters .com

on 11 January 2017

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Transcript of NEW A3W3D3

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
HEARING
EXPERT
READING
COMPREHENSION
Answer the following questions based on the audio.
Practice your listening, Take note of the following emails and numbers. then solve the following test.
Wh questions
What...?
Where...?
When...?
Who...?
Which...?
Why...?
Who...with...?
How...?
How long...?
How many...?
How much...?
How often...?
Review stars/goal/melody and have all students practice the repetitions
AUTOMATIC
Fluency
?
Linking words:


60 seconds non-stop
Get in couples, you have one minute to discuss a question for today using the tense learned.

1.
2.
3.
TOPIC
SELL
SOMETHING
VOCABULARY
PUSH
Practice the following vocabulary, make sentences using these words, remember you will use these for tomorrow's skype calls.
TEAMS
DEBATE
Get in groups and discuss the following scenarios for 5 minutes, get ready to share your point of view against the other team, your coach will decide which team has the best argument.
?
?
Recovery
TIME
GETTING
STARTED
Discipline check
S1
S2
COMPETITION
REMEMBER! study the vocabulary for tomorrow calls!
GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have spoken
You have spoken
He has spoken
She has spoken
It has spoken
We have spoken
They have spoken
I have not spoken
You have not spoken
He has not spoken
She has not spoken
It has not spoken
We have not spoken
They have not spoken
Have I spoken?
Have you spoken?
Has he spoken?
Has she spoken?
Has it spoken?
Have we spoken?
Have they spoken?
Positive
Negative
Questions
Contraction: I've spoken. I haven't spoken
One classmate will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
PAST PERFECT
FAST VOCABULARY
REVIEW
Recap yesterday`s vocabulary, be ready to use it for the calls!
Parcel Services
Package
Label
Mailbox
Stamp
Premium service
Pick up
Dimensions
Drop off
?
One classmate will explain to you the grammar chart. Pay attention.
give me your own examples!
Form:
{subject+had+past participle}
I had done
You had done
He had done
She had done
It had done
We had done
They had done
I had not done
You had not done
He had not done
She had not done
It had not done
We had not done
They had not done
Had I done?
Had you done?
Had he done?
Had she done?
Had it done?
Had we done?
Had they done?
Positive
Negative
Questions
To express actions in the past before another action
DOUBTS
REVIEW
Ask as many questions as you can, this section was created to clarify every doubt that you have
Coach how do you say "Necesito un trabajo lo mas pronto posible.. "
Coach how do I use past perfect?
Coach what do I need to get a job?
Should employees be allowed to smoke or vape in work environments?
Get into
the floor
Let's review the following vocabulary, practice and then apply it, when you get into the floor.
I apologize for this inconvenience
Give me a minute please, while I look into your case
Let's find a solution together
Is that ok for you?
Declined/denied
Expiration date
Replace
Mailing address
Available credit
Overdue payment
Email address
Credit card
Confirmation number
Due date
Arrivals
Luggage
Coach
(Economy)
Fly
Attendant
First
Class
EMAIL &
NUMBER
1. What is the email address? And first three digits (***) 233-1197?

2. What is Andrew's email? And his area code (***) 834-2677?

3. What is Mike's email domain? Littlejohnson_67@___________
What is Mike's Phone number? (_ _ _)_ _ _ - _ _ _ _

4. What is his cousin´s email and phone number?

5. What is the Email and Phone number?

Your Life
Change
Mentality &
Discipline
What you Believe is your Reality, One requirement is to have a success mentality which we reach through techniques that successful people have used to accomplish great results.
"Do what you have to do when you have to do it, whether you want or not" Learning English is like going to the gym, If you follow your diet and your coach's feedback you achieve your goals faster.
Mentality:
Discipline:
Improve our student's life quality, by teaching them how to get fluency and confidence in English, Using our powerful system "English with Mentality and discipline" for them to achieve all their goals and dreams in the shortest time possible according to their individual effort.
Mission:
We are the best teaching English worldwide with mentality and discipline, being at the forefront of innovation and technology.
Vision:
Sell
Couples
Prepare your creativity and show your selling skills This activity is for Advanced 3 week 4 Day 1
* Use the following vocabulary when selling:
- Get It Now! -It's a great deal -50% off -Brand new -Be the First -Limited Time Offer -A deal just for you -A tailor-made offer

*decide what to sell and Prepare with your couple Visual material so you can convince the buyers.
*Get ready to interact with the audience remember that you are selling an item, so interaction is very important.

*Provide detailed information: Price,discounts,amount,specifications,why do you need it?,what does it do?
Lets practice the following scenarios and get pro in customer service! Practice this phrases at home!
Becoming
Expert
What would you answer in this scenario "
I've been waiting for 10 days and I haven't received my order yet
"
Useful phrases
Give me a minute please, while I look into your case.
I will be more than happy to help you to process the payment
Is that OK for you or would you like me to look for different options?
What skills do you require to work in a call center?
CALL CENTER
ROLE PLAY
Follow the flow
Apologize
Listen to the customer
Offer a solution
Close
Choose a couple, get back to back and practice the following call!
One is the customer and the other one is the agent,
you have to change roles!
A. Agent: You can be
- Polite
Fast
- Solver
B. Customer: You can be
- Concern
- Stressed
- Rude
You create the scenario!
Make couples, select and object! Then try to sell it and see how many of your classmates would buy it!
Full transcript