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Transcript of Conflict Resolution
: perceived differences
resulting in some form of
interference or opposition
11 Communication Tips for Healthy Conflict Resolution
1. Be specific
2. Resist the temptation to involve yourself
3. Try to depersonalize conflicts
4. Be open and listen
5. Don't always involve your superiors
6. Be in agreement
7. Take it outside
8. Limit your complaints
9. Know when conflict isn't just conflict
10. Consider a mediator
11. It's not all about you
Kenneth W. Thomas and Ralph H. Kilmann, 1974
Thomas Killmann Conflict Mode Instrument
Sources of Conflict
1. Communication Difference
2. Structural Differentiation
3. Personal Differences
Printing the Poster on a T-shirt
Putting up Poster on Tues. and Thurs.
Used Win-Lose by taking confidential items by force to solve other problems
Can Turn into bullying
Postponing the decision to a later date
Refuse to submit or compromise-wants a Win-Lose at all cost