Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Communication Skills and Crisis De-escalation

No description

Paul Zmich

on 20 March 2011

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Communication Skills and Crisis De-escalation

Target Behaviors Emotional Reasoning Manipulation Short-sightedness Retention We can't help them if they're not here. Intrventions/Interactions that encourage clients to stay in treatment
Support and encouragement have more positive impact than threats.
"He/She just wasn't ready" is an excuse for our inability to find/use the right tools. Communication The passing of information
from one party to another. Communication Skills and
Crisis De-escalation NORA, Inc. Communication: The 4 Messages 1. Message Intended 2. Message Sent Message Received 3. 4. Message Interpreted
Full transcript