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Communication Skills and Crisis De-escalation

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Paul Zmich

on 20 March 2011

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Transcript of Communication Skills and Crisis De-escalation

Target Behaviors Emotional Reasoning Manipulation Short-sightedness Retention We can't help them if they're not here. Intrventions/Interactions that encourage clients to stay in treatment
Support and encouragement have more positive impact than threats.
"He/She just wasn't ready" is an excuse for our inability to find/use the right tools. Communication The passing of information
from one party to another. Communication Skills and
Crisis De-escalation NORA, Inc. Communication: The 4 Messages 1. Message Intended 2. Message Sent Message Received 3. 4. Message Interpreted
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