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Key Accounts Breakfast

An overview of Tacoma Public Utilities
by

Chris Gleason

on 8 November 2014

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Transcript of Key Accounts Breakfast

HOW WE DELIVER VALUE TO YOU

Most water from Green River
Up to 20 wells support peak water demand, serve as backup
1,343 miles of pipes (mains)
Enough water for next 50+ years
HOW WE DELIVER VALUE TO YOU
7 relicensed hydroelectric projects on 4 rivers
Generate 56% of electricity, purchase 44% from BPA
48,000 power poles; 2,357 miles of power lines
835 employees - Engineers to electricians, fish biologists to energy traders
24/7 operation - reliability is key!
TacomaPower
Tacoma Public Utilities
Key Account Breakfast

SUMMARY
VALUE BEGAN IN 1893
Purchased Tacoma Light & Water Company from Charles Wright for $1.75 million
Solid decisions have secured low-cost power and water for many years
Environmental roots

We serve 435,000 people in Pierce County
About 50% inside City of Tacoma
Tacoma Public Utilities provides services that are vital to our quality of life.
OUR MISSION
3rd largest public power utility in Washington state
2nd largest water purveyor in Washington state
One of the largest short-line railroads in country

Annual revenues ~ $500 million
$2.6 billion in physical assets

1,300 employees in four counties
2,500 volunteer hours in the community
VALUE CONTINUES TODAY
MAJOR BUDGET DRIVERS
Regulatory mandates
BPA power costs
Wholesale energy pricing
Aging infrastructure
OUR PRIORITIES
Keeping rates low
Providing safe & reliable service
Comply with regulations
Delivering outstanding customer service
We directly serve 320,000 people in Pierce and King County
2/3 inside the city of Tacoma
The value
of hydro

Green, renewable hydropower means rates are among lowest in country.
MAJOR BUDGET DRIVERS
Regulatory mandates
Decline in consumption and new customers
Aging infrastructure
OUR PRIORITIES
Clean, safe, reliable water
Keeping rates low
Meeting regulations
Delivering outstanding customer service
MAJOR INVESTMENTS
Two new fish hatcheries, a fish collection facility and powerhouse at Cushman Hydro Project
Click! Network improved services
Energy conservation - program for everyone
MAJOR INVESTMENTS
$195 million Green River filtration plant
Groundwater treatment facilities
Transmission & distribution pipeline renewal and replacement
OUR VALUE
Lowest-cost power, water, rail and telecommunication services in the region.
WE'RE DIFFERENT THAN GENERAL GOVERNMENT
Not tax-funded (we pay taxes)
Operate as a business enterprise
Capital intensive
Personnel costs only 15 to 20% of cost structure
Important to have quality, skilled workforce
Tacoma
Power
Seattle
City Light
Snohomish
PUD
Puget Sound
Energy
+ 16%
+ 35%
+ 66%
COMBINED COMMERCIAL - % ABOVE TACOMA POWER RATES
Everett
Seattle
Tacoma
+20%
+ 42%
COMBINED COMMERCIAL - % ABOVE TACOMA WATER RATES
Hydroelectric
$16
Conservation
$28
Wind
$103
Solar
$278
Cost per megawatt hour
Superintendent
Ted Coates

TacomaWater
Superintendent
Linda McCrea

Director/CEO Bill Gaines

December 5, 2012
.67 medium pizza
Source: Dominos
.5 local matinee movie
Source: Fandango
.9 pounds of American cheese
Source: BLS U.S. city average
1 gallon of gasoline
Source: fuelgagereport.aaa.com
FOR $4 YOU COULD BUY...
1.07 lattes
Source: Starbucks
VALUE OF TPU
IN ECONOMIC DEVELOPMENT
Highly competitive rates for commercial classes
Working to retain and attract business
Hire local contractors
One of the largest employers in Pierce County
THE COST OF A GALLON
Bottled Water
$1.39
Gasoline
$3.79
Milk
$3.52
Tacoma Water
$0.0037 (1/3 cent)
Tacoma Public Utilities delivers essential services at the lowest rates in the region.

We are a steward of your resources and a good corporate citizen.
CONNECTING WITH OUR CUSTOMERS
Renewed emphasis on customer service

Digging into understanding what customers value and how to best serve you

Already doing some measurement with groups like J.D. Power, but will do more
OUTLOOK FOR 2013 & 2014
System average rate increase of 4.2% each year
OUTLOOK FOR 2013 & 2014
System average rate increase of 6.5% each year
Full transcript