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Oceanic RA System

Learn how to use the RA system
by

Scott Mattison

on 5 October 2012

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Transcript of Oceanic RA System

HOW TO USE THE RA SYSTEM WARRANTY REGISTER www.oceanicaus.com.au Account ID is located on your Oceanic Invoice "NEW" "Click to view further details" "Search here for existing Oceanic customers" "Email address only" "Make sure email address is correct" "Create a new customer by entering a valid email address" "For best results search by Serial Number" "WHERE ARE THE SERIAL NUMBERS?" "A password is automatically sent to the new email address. User can log into Club Oceanic to update personal details." "Print this page and include it with your return or write this number on your parcel." TIP:
"Look for the magnifying glass on other pages to zoom into further detail." "Click to view product specific information." Warranty
and
Returns
Policy OCEANIC OCEANIC
HOLLIS
AERIS
ROB ALLEN
PINNACLE
OCEAN HUNTER
McNETT
PRINCETON TEC
OCEANPRO
AQUATEC WARRANTY PERIOD Upon Registration all Oceanic distributed Hardware, comprising of Regulators, Octopus Regulators (Octo's), Buoyancy Compensators (BC's), Wings and Analogue Gauges, when purchased from an Authorised Dealer, under normal recreational use, are provided with a

to cover against any defects in materials and workmanship.
Digital Instrumentation is provided with a 5 year Limited Warranty. For Oceanic Regulators and Octo's, when registered, this Warranty also covers
FREE ANNUAL SERVICE PARTS FOR LIFE Those conditions are:
The product must be registered with Oceanic Australia within 30 days of purchase. This registration should be completed On-Line by the Dealer or customer.
Failure to register your product will reduce your warranty status to 1 year, when purchased from an Authorised Oceanic, Aeris or Hollis Dealer in Australia, under normal recreational use, and cover against any defects in materials and workmanship. The free service parts for life will not be applicable in this case.
All products must be serviced annually by an authorised Oceanic, Aeris or Hollis Service Technician. This agreement is null and void if such regular annual service is not performed.
Oceanic Australia and your authorised Oceanic, Aeris or Hollis Dealer will provide all overhaul service parts at no charge. Any parts required other than overhaul service parts are the responsibility of the owner of the product serviced. These exceptions are described in Product Specific Warranties.
All labour fees included in annual service are the responsibility of the owner of the product serviced.
This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorised by Oceanic Australia to perform such service.
The warranty is non transferable and extends to the original purchaser only. It is void if the equipment was purchased from anyone other than an Authorised Oceanic, Aeris or Hollis Dealer.
Normal wear and tear as determined by age and usage is excluded from the Oceanic, Aeris or Hollis Lifetime Warranty.
School or rental gear is not subject to this warranty coverage. All Oceanic, Aeris and Hollis Software, comprising Masks, Snorkels, Fins, Wetsuits, Hoods, Vests, Boots, Gloves, Drysuits and Accessories, when purchased from an Authorised Oceanic, Aeris or Hollis Dealer, under normal recreational use, is provided with a one (1) year Warranty to cover against any defects in materials and workmanship. Obviously some common sense conditions apply. Those conditions are:
Loss, or damage due to accident, abuse, tampering, lack of maintenance, exposure to excessive temperature, extended sunlight or deteriorating chemicals.
Service or modifications by any person or persons other than an Authorized Oceanic, Aeris or Hollis Dealership.
The warranty is non transferable and extends to the original purchaser only. It is void if the equipment was purchased from anyone other than an Authorised Oceanic, Aeris or Hollis Dealer.
Normal wear and tear as determined by age and usage is excluded from the Lifetime Warranty.
To maintain this one year Warranty, you must show proof of purchase. If returned for service, your product should be accompanied by a copy of the original sales receipt. This policy relates to all equipment distributed by Oceanic Diving Australia OCEANIC DIVING AUSTRALIA A RETURN AUTHORISATION (RA) number must be attached to the returned item. You can obtain an RA number from the Customer Service menu on the Oceanic Website, or from your Dealer Panel. Clearance, Bargain Bin and Discontinued products will not be accepted for credit unless there is a fault with the product and it is within the warranty period. (12 months). If the item is not accepted for credit it will be returned to the store. Sale or Return (SOR) period is two (2) weeks. If goods are not returned within this time frame they will not be accepted for credit unless there is a fault with the product and it is within the warranty period. The date goods are to be returned will be referenced on the invoice. Credit will be applied to the original invoice, however if the price has reduced since the date of purchase then it will be exchanged or credited at the reduced pricing. If products are returned with parts missing, eg. a BCD which is missing it’s inflator hose, the missing item will be invoiced to the store once the credit has been issued. Within your RA a reason must be stated for the return of goods. This will ensure your return is dealt with as quickly and efficiently as possible. For example:

• Ordered Incorrectly (Providing an invoice number quicken the process) Your desired action must be stated on the return. This will ensure your return is dealt with as quickly and efficiently as possible. For instance, would you like:

• A credit for the product
• A replacement for the product
(will be at Oceanic's discretion)
• The product repaired
• An exchange for the appropriate product PRODUCT RETURNS POLICY "REDUCE TURN AROUND TIME!" Find 'em, Read 'em, Digest 'em
www.oceanicaus.com.au Find 'em, Read 'em, Digest 'em
www.oceanicaus.com.au LIMITED LIFE TIME WARRANTY If products are returned to ODA with no apparent reason, ie. there is no fault, and the product was not Sale or Return (SOR), a 20% re-stocking fee will be applied to the product/s.
If goods are shop soiled, a shop-soiled fee will also be levied which will be in direct relation to the age and degree of disrepair of the product. RA = PRIORITY REQUIREMENTS FOR ALL RETURNS (School or rental gear does not need to be registered and carries a 2 year warranty on hardware and 12 month warranty on software.) "New users will need to reset password"
"A computer generated password will sent to the email address you provided when you set up an account with Oceanic" 'Use zoom to see what Barry has registered" "Your link to online ordering" "Use the drop down to jump straight to the selected category" "Enter a key word to quickly find what you are looking for." "Select from the drop down an SKU to jump straight to the product." "Enter the quantity required"
(Note: Items that appear in red are out of stock.) "Once you have finished, click on the desired action." "AN EMAIL WILL BE SENT TO YOU CONFIRMING THE ORDER HAS GONE THROUGH." EXPRESS ORDERING "Consumer orders placed via the website will be displayed in this section." "Click the icon to process orders awaiting confirmation" Process the credit card details on your EFTPOS terminal.
If successfully processed, select Order Processed "Yes" and then "Update" "An email will be automatically sent to the customer to let them know their order has now been processed." ORGANISE
CUSTOMERS
PRODUCTS
ORDERED
READY
TO BE
DISPATCHED AT
YOUR NEXT AVAILABLE
OPPORTUNITY. "Feeling lost?"
"Click here for step by step instructions."
Full transcript