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Why Scrum@ IT RM

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by

Christian Popp

on 23 March 2014

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Transcript of Why Scrum@ IT RM

WHY
We love to satisfy our
customers on a
daily basis
WHY
Our customers expect
high quality ...
WHY
“Peter got ill and without his expertise we have no chance to finish the project in time”
Why Scrum?
Three reasons for using agile @ IT RM

SCRUM - what is it?
This is not an educational presentation
If you are interested
in SCRUM basics
Look at
Wikipedia
... one of the
1.470.000 internet sites
... or ask me during coffee
break
We show where we are
and allow changing plans


We reflect and optimize
on a weekly basis


HOW
Our benefits

operation teams meet timelines > 95%

improved their resolution rates > 90%

get customer feedback rates with 98% >= good
(including 76% excellent)

... and they love new
features every month
HOW
Quality is
not negotiable

Skipping

tests is never
an option

We

find

bugs

early and
we fix
them early

We have
established

fas
t

customer
feedback
Our benefits

Beginning of 2012 –
up to 6 hot fixes per release per system

2013 – 5 hot fixes at all (over all 5 systems)

2014 - still zero

Our stakeholders do not like surprises in IT projects
“We’ve found a serious bug in the final testing phase, so we will need more resources to hit the deadline”
HOW
Our benefits

VSL – incremental delivery in time, scope, below budget

HV 2012 – visibel improvements from 3 parallel teams every month instead of risky big bang

RPP SEPA – started with the minimal valuable scope, to hit expected timeline


WHY SCRUM,
WHY AGILE METHODS @ IT RM
To improve customer satisfaction
To deliver often AND to deliver high quality
To avoid the typical IT project suprises
All issues from “high quality”


We deliver shippable parts of the product

We deliver often

Teams pull their tasks,
no push assignment to
individuals
Full transcript