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Why Scrum@ IT RM
Transcript of Why Scrum@ IT RM
We love to satisfy our
customers on a
Our customers expect
high quality ...
“Peter got ill and without his expertise we have no chance to finish the project in time”
Three reasons for using agile @ IT RM
SCRUM - what is it?
This is not an educational presentation
If you are interested
in SCRUM basics
... one of the
1.470.000 internet sites
... or ask me during coffee
We show where we are
and allow changing plans
We reflect and optimize
on a weekly basis
operation teams meet timelines > 95%
improved their resolution rates > 90%
get customer feedback rates with 98% >= good
(including 76% excellent)
... and they love new
features every month
tests is never
Beginning of 2012 –
up to 6 hot fixes per release per system
2013 – 5 hot fixes at all (over all 5 systems)
2014 - still zero
Our stakeholders do not like surprises in IT projects
“We’ve found a serious bug in the final testing phase, so we will need more resources to hit the deadline”
VSL – incremental delivery in time, scope, below budget
HV 2012 – visibel improvements from 3 parallel teams every month instead of risky big bang
RPP SEPA – started with the minimal valuable scope, to hit expected timeline
WHY AGILE METHODS @ IT RM
To improve customer satisfaction
To deliver often AND to deliver high quality
To avoid the typical IT project suprises
All issues from “high quality”
We deliver shippable parts of the product
We deliver often
Teams pull their tasks,
no push assignment to