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ELEMENTS of UX

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by

Lauren Stara

on 4 November 2016

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Transcript of ELEMENTS of UX

The future
of library UX
(or, well, the present)
Mobile circulation
Beacons
Chat bots & virtual reality
UX
A Librarian's Guide to User Experience Design
It's a mindset - a way of approaching an issue or project
But really, UX is all about just one little thing:
It's not a process or a specific series of actions
What is UX?

EMPATHY
ELEMENTS of
WHAT ARE THEY DOING*?
*or trying to do
HOW CAN YOU HELP?
WHO ARE YOUR USERS?
UX isn't only for the web
It can be chaotic and uncomfortable
UX=User eXperience
Why UX in libraries?
(Tom Pennington/Getty Images)
HOW CAN YOU HELP?
WHAT ARE THEY DOING?
WHO ARE YOUR USERS?
(but it'll help you make a great website)
Touchpoints
Vending machines
Don't make me think.
OK, I won't.
Send out some surveys
BUT HOW?
Go talk
to people
(but mostly listen)
Create personas
Environmental Scan
Yelp
MBLC Library Directory
Pinterest
Darien Library
Well, y'know
EBSCO EDS landing page
White House
Amazon
http://darienlibrary.org
Full transcript