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Gain Insight Into the Problem
Talk to the people most closely associated with the problem. These will be your users, so the success of your solution depends its usefulness for them
Try and gain as much empathy as you can. Put yourself in you user's shoes, whatever that means
Generate as many potential solutions as you can
During this step, it is important to delay judgement. Remember, what seems like the worst idea could actually lead to the best one
Prototype and Test
Once you've narrowed down the few ideas that you think have the most potential, build them and test them with your users
It is important that you make your prototypes look too polished: people are more likely to give constructive feedback to something that looks like a work in progress
How to Solve the World's Toughest Problems
by Julia Guenther
Define the Problem
What exactly is the problem?
How can I reframe the problem?
Remember, the problem is not a fixed concept. Try and play with different ways of looking at it
Decide on a Solution
After sufficiently testing and improving prototypes, pick the best one and make it a reality!
* Quote from Dr. Seuss' "Oh, the Places You'll Go"