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FITS2

A quick guide to FITS2.
by

Phil Sugars

on 19 January 2010

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Transcript of FITS2

FITS2
Fits Overview
Reactive Processes
Proactive Processes

Strategic Processes
Change Processes
Maintain Services
Improve Services
Define Services
New and revised services
Functions of BEST PRACTICE
Service Desk
Incident
Management
Problem
Management
Security
Management
Operations
Management
Workforce
Management
Senior Leadership
Team
Service Level and Financial
Management
Change
Management
Configuration
Management
Strategic Processes
Change Processes
Service Desk
Incident
Management
Problem
Management
Security
Management
Operations
Management
Workforce
Management
Senior Leadership
Team
Service Level
Management
Change
Management
Configuration
Management
Reactive Processes
Proactive Processes
Financial
Management
Cost
Free to use
Complexity
Box Ticking/Hoop Jumping
Framework
-you pick and choose
which bits suit you!
Framework
Follow the steps
Where to start?
Implement a service desk - Single Point of Contact (SPoC)
Add on functions as you can
Launch to Staff
Develop policies
Form a Change Advisory Committee - 2 to many -expand when you can
Follow the framework as required
Full transcript