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Accountability

Training module covering personal, team, and leadership accountability.
by

Andrew Naugle

on 24 September 2012

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Transcript of Accountability

Accountability Personal Accountability Accusation or guilt
or
Admission of Fault = Accountability Why? If I'm in trouble...
I'll play the victim. Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Did you ever feel totally powerless, with no control over your circumstances or situation? YES - 85%
NO - 15% Have you ever seen a problem developing in your organization but did nothing about it? YES - 58%
NO - 42% Have you ever said, “just tell me what you want me to do and I’ll do it.” YES - 76%
NO - 24% People don't like to admit they're wrong. It creates a sense of control and hides personal flaws. See It Own It Solve It Do It Steps to
Accountability The Victim Team Accountability Leadership Accountability Truth We naturally tend to blame others/circumstances. We create excuses. The Line Choice = Self-Assessment #1 Never
Seldom
Sometimes
Often
Always 7 points
5 points
3 points
1 point
0 point 50+ Points 30-50 Points 10-29 Points 0-9 Points Indicates a serious inability or unwillingness to "See It." You need professional help. Fair ability to "See It." Keep working on it. If you have created a victim story, write it on a piece of paper and burn the paper. You often find in difficult to "See It." Learn to seek feedback.
(we will discuss feedback) Verifies strong ability to "See It." Ask boss for a raise.
(Individual results may vary) "SEE IT" What is
Accountability? "See It" Why? If I'm in trouble...
I'll play the victim. Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Have you ever seen a problem developing in your organization but did nothing about it? YES - 58%
NO - 42% People don't like to admit they're wrong. It creates a sense of control and hides personal flaws. We naturally tend to blame others/circumstances. We create excuses. Choosing to see the situation a different way Admitting you didn't something wrong, or
could have done something different and didn't. If truly victimized, it might be not letting the
situation or event hold you back. Did you ever feel totally powerless, with no control over your circumstances or situation? YES - 85%
NO - 15% Have you ever said, “just tell me what you want me to do and I’ll do it.” YES - 76%
NO - 24% Courage Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Why people fail to
"See It": We choose to ignore or refuse to accept changes to our external environment "Family Dysfunction Game" The message:
We are all the Victim What is holding
you back? Accountable People Ask For
&
Offer Feedback Creates Tips For Honest Feedback 1. Ask for feedback in the correct environment
(comfortable, quiet, and free from distractions)

2. Clarify that you want HONEST input about a particular situation or concern.
(EMPHASIZE SINCERITY, EXPLAIN MOTIVATION)

3. Do not get offensive, even if you disagree with feedback. 4. Listen Carefully

5. Ask for elaboration. Ask for specifics.

6. Always express appreciation for feedback. "Own It" "Solve It" Accountable People Ask For
&
Offer Feedback Creates Tips For Honest Feedback 1. Ask for feedback in the correct environment
(comfortable, quiet, and free from distractions)

2. Clarify that you want HONEST input about a particular situation or concern.
(EMPHASIZE SINCERITY, EXPLAIN MOTIVATION)

3. Do not get offensive, even if you disagree with feedback. 4. Listen Carefully

5. Ask for elaboration. Ask for specifics.

6. Always express appreciation for feedback. "Do It" Why? If I'm in trouble...
I'll play the victim. Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Have you ever seen a problem developing in your organization but did nothing about it? YES - 58%
NO - 42% People don't like to admit they're wrong. It creates a sense of control and hides personal flaws. We naturally tend to blame others/circumstances. We create excuses. Choosing to see the situation a different way Admitting you didn't something wrong, or
could have done something different and didn't. If truly victimized, it might be not letting the
situation or event hold you back. Did you ever feel totally powerless, with no control over your circumstances or situation? YES - 85%
NO - 15% Have you ever said, “just tell me what you want me to do and I’ll do it.” YES - 76%
NO - 24% Courage Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Why people fail to
"See It": We choose to ignore or refuse to accept changes to our external environment "Family Dysfunction Game" The message:
We are all the Victim What is holding
you back? Accountable People Ask For
&
Offer Feedback Creates Tips For Honest Feedback 1. Ask for feedback in the correct environment
(comfortable, quiet, and free from distractions)

2. Clarify that you want HONEST input about a particular situation or concern.
(EMPHASIZE SINCERITY, EXPLAIN MOTIVATION)

3. Do not get offensive, even if you disagree with feedback. 4. Listen Carefully

5. Ask for elaboration. Ask for specifics.

6. Always express appreciation for feedback. Self-Assessment #2 "OWN IT" - Identify a current situation in which you feel victimized.
- List all facts that describe why you felt victimized.
- List those facts in a way that will persuade someone you weren't at fault. Step One - List all facts you can that focus on the ways you were accountable or contributed to your circumstances. Step Two 1. Can you cite the most convincing point of the "other side of the story" that "they" are telling? 2. If you wished to warn someone in similar circumstances not to make the same mistakes, what would you tell them? 3. What facts did you choose to ignore? 4. What facts should you add to the story that you have left out? 5. What would you do differently if you faced this situation again? 5 Questions What Does It Look Like? 1. Coaching
2. JIT Coaching
3. Tier Meetings
4. KPI Meetings
5. 5S Audits
6. Two Hour Huddles 8 - 10 Points 5 - 7 Points 4 - 1 Points Indicates that you see your accountability and own circumstances. Suggests that you only partially own your circumstances or vacillate between owning and not owning them. Reveals that you have probably gotten stuck Below The Line, and are unable or unwilling to see your accountability and own your circumstances. Scoring 1. Rate each "accountable" fact from 1 - 10, 1 being not accountable.
2. Add up total combined score
3. Divide total by number of facts listed. Why? If I'm in trouble...
I'll play the victim. Have you ever found yourself waiting
to see if a situation would resolve itself? YES - 63%
NO - 37% Have you ever seen a problem developing in your organization but did nothing about it? YES - 58%
NO - 42% People don't like to admit they're wrong. It creates a sense of control and hides personal flaws. We naturally tend to blame others/circumstances. We create excuses. Did you ever feel totally powerless, with no control over your circumstances or situation? YES - 85%
NO - 15% Have you ever said, “just tell me what you want me to do and I’ll do it.” YES - 76%
NO - 24% "There are two sides to every story" The Line The Victim Steps to Accountability Ignore/Deny Wait and See Cover your tail Confusion/Tell
me what to do Finger Pointing It's not my job See It Own It 1. Acknowledged that they had built their homes in areas vulnerable to such disasters 3. Recognized they had survived two disasters and were still healthy. 2. Committed themselves to relocating and rebuilding with optimism and faith Ways they Owned It What Else Can I Do?
Full transcript