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Taking the Lead
Transcript of Taking the Lead
Presenting the Roving Reference 'Kelpie' Application!
Have you ever witnessed this scenario?
The Roving Reference Application
Background and Rationale
So what does it look like and how does it work?
"I think my ancestor was a tenant farmer on the Coolangatta Estate. Can you help me find this information?
from here . . . ?
How Kelpie helped find information.
Training and Other Considerations
Library staff may be untrained or feel ill-equipped to answer reference enquiries.
Ever thought there's got to be a better way?
There is . . . . . . . . . .
The challenges of working in a group.
solution - Kelpie.
Appointing workload: Skills, Law, Local Studies and Readers Advisory.
In how many clicks?
Any recommendations for improvement?
Kelpie provides the basics for the reference and readers advisory interview.
Roving Reference is most effective when paired with training.
Staff need to be trained in:
How to provide reference assistance
How to use a tablet or device
Roving training e.g how to identify customers who require assistance
"My son is struggling with his reading. Can you recommend something for him?"
The 'silent' customer
Observing usage patterns
DON'T FEAR FAILURE
How will it work in my library?
Begin cultivating fresh thinking in your organisation!
Reaching the Summit
Prototype, Prototype, Prototype!