Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Troubleshooting

No description
by

English4callcenters .com

on 21 May 2018

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Troubleshooting

GRAMMAR
REVIEW
Form:
{subject+have/has+past participle}
I have eaten
You have eaten
He
has
eaten
She
has
eaten
It
has
eaten
We have eaten
They have eaten
I have not eaten
You have not eaten
He
has
not eaten
She
has
not eaten
It
has
not eaten
We have not eaten
They have not eaten
Have I eaten?
Have you eaten?
Has
he eaten?
Has
she eaten?
Has
it eaten?
Have we eaten?
Have they eaten?
Positive
Negative
Questions
Contraction: I've eaten. I haven't eaten
Your coach will explain to you the grammar chart. Pay attention.
Present Perfect
GRAMMAR
REVIEW
Your coach will explain to you the grammar chart. Pay attention.
Form:
[Subject+ Have/has + been + present participle]
I have been eating
You have been eating
He has been eating
She has been eating
It has been eating
They have been eating
We have been eating
I have not been eating
You have not been eating
He has not been eating
she has not been eating
It has not been eating
They have not been eating
We have not been eating
Have I been eating?
Have you been eating?
Has he been eating?
Has she been eating?
Has it been eating?
Have they been eating?
Have we been eating?
Positive
Negative
Question
Present Perfect Progressive
Listening
Comprehension
New
Match the word with their definition.
TOPIC
GRAMMAR
REVIEW
Your coach will explain to you how to use the passive voice.
Pay attention.
passive voice
Answer the following questions based on the previous paragraph.
GRAMMAR
TEST
is it?
What
Read the following paragraph, get vocabulary and some details to answer the questions on the next slide.

Grammar
Review
Your coach will explain to you how to use active voice.
Pay attention.
conjunctions
Troubleshooting
Vocabulary
Recovery
TIME
Reading
Comprehension
Recovery
TIME
The subordinate conjunction provides a necessary transition between the two ideas in the sentence. This transition will indicate a time, place, or cause and effect relationship.
We looked on top of the refrigerator, where Jenny will often hide a bag of chocolate chip cookies.

Because her teeth were chattering in fear, Lynda clenched her jaw muscle while waiting for her turn to audition.
manage a
natural
conversation
in any tense
Advanced
Green
knows how
to use some
Idioms
answers
interview
question
with details
speaks
for 1 minute
mixing
tenses
identifies a
passive voice
Able to use
perfect
tenses
Listen to the audio and get as much details as you can in order to answer some questions.
manage a
natural
conversation
in any tense
Advanced
Green
Speak for
1 minute
12 sentences
answer
job interview
question
with details
speak
mixing tenses
in a natural
way
identify a
passive voice
be Able to
use perfect
tenses
Great energy
and
pronunciation when speaking
DISCIPLINE CHECK
Coach: check one by one each of the trainees' homework. Choose one of the words, its meaning and ask for a sentence with that word with the tense of the week.
REMEMBER THE KEY OF FLUENCY IS:
REPEAT
REPEAT
REPEAT
,
DISCIPLINE,
DISCIPLINE
, DISCIPLINE.
Troubleshooting is a systematic approach to problem solving that is often used to find and correct issues with complex machines, electronics, computers and software systems.

The first step in troubleshooting is gathering information on the issue, such as an undesired behavior or a lack of expected functionality. Other important information includes related symptoms and special circumstances that may be required to reproduce the issue. Once the issue and how to reproduce it are understood, the next step might be to eliminate unnecessary components in the system and verify that the issue persists, to rule out incompatibility and third-party causes. After common causes are ruled out, the troubleshooter may resort to the more systematic and logical process of verifying the expected function of parts of a system. Once the problem part is identified, it may be adjusted, repaired or replaced as needed. Evidence of effective troubleshooting is indicated when the issue is no longer reproducible and function is restored one.

The success of troubleshooting often depends on the thoroughness and experience of the troubleshooter. That said, the majority of those who develop tech savvy are likely to have friends, coworkers and family who call on them for help.

What is troubleshooting?

What is the first step in troubleshooting?

The success of troubleshooting often depends on...?



conjunctions
http://www.esl-lab.com/computer/computer-rd1.htm
Listening
Comprehension
Answer the questions based on what you got from the audio.
1. What is the man's main problem with his computer?
A. It crashes a lot.
B. His computer has a virus.
C. It has a lot of junk software.

2. What is the issue with the computer warranty?
A. The warranty has expired since he bought the computer.
B. The warranty isn't valid because didn't register the computer.
C. The warranty doesn't cover software issues and problems.

3. What can we infer from the first company's response to the caller?
A. They sent the man the wrong computer in the first place.
B. The company doesn't provide warranties for their products.
C. They are understaffed to handle customer complaints.


4. Which of the following is a main selling point for the
second company being advertised?

A. Their products are the newest on the market.
B. The computers are cheaper than those sold by competitors.
C. The company manufactures secure and trustworthy machines.

5. What is the name of the second company?

A. Turbo Command
B. Turvo Computers
C. Turban Camando
1. queue - 2. run - 3. be under warranty - 4. run out - 5. crash - 6. freeze 7. diagnose
a. determine the nature of a problem
b. stop working
c. reach the ending period of an agreement or contract
d. operate or function
e. a list or line of phone calls to be answered
f. protected by a written promise by a company to fix.
g. replace one of its products
h. stop moving

Once
Now that
so that
after
while
except
before
since
Fill the blank spaces using the conjunctions.
Full transcript