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Overcoming Challenges to Healthcare Transformation

Take a look at the presentations and discussions that took place at our seminar on Overcoming Challenges to Healthcare Transformation in November 2013, University of Huddersfield

Siu Cheng

on 7 April 2014

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Transcript of Overcoming Challenges to Healthcare Transformation

The University of Huddersfield held a free seminar for regional health care organisations to share their experiences in Service Transformation
Hosted by
Professor David Bamford
The Business School
University of Huddersfield
Dr Alistair Brandon-Jones
Manchester Business School
Dr Nathan Proudlove
Manchester Business School
Mr Jim Bamford
The Business School
University of Huddersfield
and joined by
Check out the presentations
We wanted to hear what the audience had to say...
70% of change projects fail to achieve their main objectives; 90-95% of lean initiative fail.
Why do you think this is?

1. Culture
Uncertainty causing fear in the workforce
Resistance to change; organisation's culture and environment
Little support for the change
Do we really listen to
each other effectively?
Fear of change
2. Project Planning
Poor project planning
Expectations & responsibilities of members are not always clear
How do you personally accept these failures and move on?
Do your best...
Accepting failure easier
Creating new ideas all the time...
.....but not developing them
Lack of investigation
Difficulty in measuring the right Key Performance Indicators (KPIs)
What do we mean by quality in healthcare?
Is it patient experience?
Lack of communication
Losing sight of the bigger picture
Unrealistic, undefined objectives
Learn from failure
Take time to reflect
Accept failures....and move on
Culture of accepting honest failure
Organisations should share learning
Redevelop and improve the idea
Be more successful

What top tips do you have regards personal resilience that allows you to 'pick-up' and start again?
Redefine the 'failure'
'Opportunity to improve and learn'
Get inspired by best practices and good achievements

Remember the good experiences!
Share success stories
Take a reflective approach

Positives: Actively collect compliments
Keeping emails of thanks from patients, etc
Celebrate successful stories
Emotional support
Before you go!
...take a look at the group discussions
1. We asked:
Poor application of Project Management (PM) process or PDCA (Plan-Do-Check-Act)
Not enough time to focus on a dedicated project
Lack of Project Management (PM) training
2. We asked:
3. We asked:
...Take a look at our photo gallery and links to other resources
Keep in touch
Photo book
You have GAINED experience!
Full transcript