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Learning Centered Resolution Model
Transcript of Learning Centered Resolution Model
Understand the Learning Centered Resolution (LCR) Model
Gain a basic comprehension of the theory in which LCR is grounded
Learn more about each communication type (there are 4)
See the LCR Model in action
Method to help those in conflict, hear out frustrated residents, allow someone to vent, etc.
4 types of communication
Focus on exchange between you & resident(s) AND our/their resources (i.e. information, ideas, etc.)
Own best answer
There's actual theory behind this thing?!
Allowing someone to tell their whole story
Giving direction or answering when one has authority and/or responsibility
Reflecting back all that has been said
Asking broad, open-ended questions
The 4 Communication Types
LCR in Action
Final questions, thoughts, insights, etc.?
Building relationships/rapport is paramount
People have their own best answers
Positive, growth-oriented tendencies are inherent in human nature
Mostly non-directive approach
Each person will have 10 minutes to talk while the other person practices their LCR skills.
Lead Staff will check in/observe.
We need a volunteer!