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Microsoft 365 & The Cloud

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Kelly Potvin

on 7 September 2016

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Transcript of Microsoft 365 & The Cloud

By Kelly Potvin Microsoft 365 & The Cloud MS 365 & Cloud Computing:
Table o' Contents Introduction to the Cloud Microsoft Office 365 Solution Set Overview Cloud Computing & Consulting Introduction to the Cloud
Definitions & description
Key concepts & providers
Microsoft 365
Solution set overview
Market opportunities
Pricing/licensing model
MS 365 & McGladrey - Case Study
Cloud Computing & Consulting
SMBs market characteristics
Current market opportunities
The future of cloud computing
The future of cloud computing & McGladrey ...so maybe that's all there is to it...? So....what's the deal with this "cloud" thing anyway?? Even if you think you don't, you do. "Cloud Computing is the improvement of the overall network, enabling the centralization of information and systems" - AICPA, Bill Kracunas ...then again, maybe not "Cloud computing, often referred to as simply 'the cloud' is the delivery of on-demand computing resources - everything from applications to data centers - over the internet and on a pay-for-use basis." - IBM Alternative Definitions "Cloud computing is the dynamic provisioning of IT capabilities (hardware, software, or services) from third parties over a network....It is a model, not a technology." - CIO.com Life in the Cloud Other Risks High Capital Expense Unforeseen Disasters Other Characteristics include massive scale, resilient computing, homogeneity, geographic distribution, service orientation, low cost software and advanced security Employee Theft System Downtime Service Delivery Taxonomy Infrastructure as a Service Platform as a Service Software as a Service Infrastructure as a service provides companies with computing resources including servers, networking, storage, and data center space on a pay-per-use basis
Advantages of "renting" these "virtual resources" include:
On demand and elastic services - quickly scale up or down
Self-service, automated provisioning & de-provisioning
Reduced costs from economies of scale and resource pooling
Businesses can reduce CapEx investments while gaining the ability to adopt new capabilities quickly and increased innovation
Key Players include:
Amazon Web Services
IBM SmartCloud Enterprise PaaS provides a cloud-based environment with everything required to support the complete life cycle of building and delivering web-based (cloud) applications without the cost and complexity of buying and managing the underlying hardware, software, provisioning and hosting
Advantages of of PaaS include:
Developing applications to get to market faster
Deploying new web applications to the cloud in minutes
Reducing complexity with middleware as a service
Businesses can reduce CapEx investments while gaining the ability to adopt new capabilities quickly and increased innovation
Key Players include:
Google App Engine
Force.com (SalesForce.com)
CA Technologies Cloud-based applications - or software as a service - run on distant computers "in the cloud" that are owned and operated by others and that connect to users' computers via the Internet and, usually, a web browser (ex. Gmail)
Advantages of of SaaS include:
There's no software to purchase, install, update or maintain, which is handled by the service providers
Easy sign-up to start using cloud applications within minutes (virtually no implementation time)
Apps and data are accessible from any connected computer
Key Players include:
Intacct Private Cloud Public Cloud Community Cloud Hybrid Cloud Cloud Deployment Also called an internal cloud or enterprise cloud, private deployment offers activities and functions as a service but is deployed over a company intranet or hosted data center
A private product for a company or organization where the private cloud owner shares few, if any, resources with other organizations
Multi-tenancy is a non-issue
Example: McGladrey Intranet Also known as a shared cloud
Public deployment provides cloud services over the internet with little or no control over the underlying infrastructure
Reduces complexity and long lead times in testing and deploying new products
Generally cheaper as users need not purchase hardware, software or supporting infrastructure
Example: SalesForce.com A hybrid cloud uses a private cloud foundation combined with the strategic use of public cloud services
Most companies with private clouds will evolve to manage workloads across data centers, private clouds and public clouds - thereby creating hybrid clouds
Hybrid strategy allows companies to keep critical business applications and sensitive data on-premises or in a private cloud, while also taking advantage of public cloud resources
Example: an organization that stores archived data on a public cloud (i.e. Amazon), but keeps active data in a private cloud A community cloud provides a cloud computing solution to a limited number of individuals or organizations that is governed, managed and secured commonly by all the participating organizations or a third party managed service provider
Community clouds are a hybrid form of private clouds built and operated specifically for a targeted group
Example: local governments often use community clouds to share information on citizens that reside in their state Other Cloud Services include:
Storage as a Service
Information as a Service
Process as a Service (shout out to BPO!!)
Integration as a Service
Security as a Service
Testing as a Service
Governance as a Service
Application as a Service CPM CRM Business Intelligence Document Management ERP Key Players by Solution Key Questions and Comparisons Cloud vs. On-Premise? Does the shoe fit? Cloud vs. Grid Computing? Pure or Hosted Cloud? Pure Cloud Computing
Cloud computing that's provider uses one platform for multiple clients
Ex: SalesForce.com is a pure cloud solution, as it is cloud through-and-through on both the provider and end-user sides Hosted Cloud Computing
Cloud computing that provides SaaS to end users, has specific infrastructure & platform requirements by the providers for each client
Ex: McGladrey IT outsourcing providing hosted Microsoft Great Plains is hosted cloud, not pure Grid Computing
A loose network of computers that can be called into service for a large-scale processing task
Service is offered over the Internet, but only computers that have opted into the grid are called upon
Sprawling networks meant to handle a limited number of big tasks over the internet
Example: Search for Extraterrestrial Intelligence (SETI) uses grid computing to analyze radio frequency, taking advantage of volunteers' idle processing power Cloud Computing
Involves accessing resources on an as-needed basis from clusters of servers
Clusters can handle large processing loads, but are intended to provide scalable processing to smaller users
Instead of handling one huge task from a single user, cloud computing handles many smaller requests from multiple users Cloud Opportunities
Cost flexibility
Business scalability
Market adaptability
Masked complexity
Context-driven variability
Ecosystem connectivity
Automatic Updates Customer Value Propositions
Value Chains
Create Concerns
Security & Privacy
Data Ownership
IT industry backlash
Decreased freedom of configuration
Vendor dependence On Premises Opportunities
More access to application customizations, depending on software vendor
Increased security due to on-premises location
Control of systems and data Less dependency on internet connectivity
High availability and reliability
Generally less long-run costs Concerns
Heavy up-front capital costs
Greater risk to disaster
Limited access to business applications running on mobile devices
Complex implementations Cloud is the ideal choice for you if... On-Premise is the way to go if.... Cloud vs. On-Premises You want to get up and running immediately
You need some, but not full, customization capabilities
You have limited or no in-house IT skills or expertise
You don't want servers to manage, databases to administer, and nightly backups to perform
Business operations could be sustained offline for an adequate period of time You want advanced customization and integration capabilities
You want a low total cost of ownership
You have the in-house IT resources to manage your cloud solution(s)
You want to keep control of your data on your own site
Business applications are mission-critical to daily operations Cloud Computing


BUY & HOLD! Pervasive broadband access for SMBs and consumers Greater depth and breadth of on demand offerings, including greater alignment with customer needs (e.g. SMBs need lighter-weight applications than Large Enterprise) It's the time....It's the right time.... Economic models are in sync - tight IT budgets are driving demand for more economically efficient solutions Improved security and great acceptance of secure data centers by customers CIOs need to deliver strategic, mission-critical value, and will outsource other functions to allow a more strategic internal focus McGladrey
Cloud Computing:
How we can win in the Cloud The need for Cloud Services Brokerage Cloud Governance and System Design & Management The Need to Audit the Cloud Security in the Cloud The fact is that to get cloud services the way you want them takes extra work that the cloud providers won't always do for you. To address this dilemma, cloud consumers need a third party intermediary to add value to cloud services. A CSB is what gets the consumer out of the "between a rock and a hard place" problem of not wanting to have to become an expert in the details of how a cloud service is delivered, but also not wanting to simply take the cloud provider's word completely on faith for how things should work. Tomorrow looks like the right time, too:
The Cloud's Bright Future Forbes 7 Predictions for Cloud Computing 2013 2014 Gartner IT 2013 Predictions: McGladrey Carving the Way 2013 Good news for VMware 2014 Gartner's Top Ten Technology Trends: Cloud Computing 2016 Homomorphic Encryption 2018 More hosted private clouds
Cloud and mobile becoming one
The new PCs - personal clouds
Increased cloud services brokerages
The rise of industry-specific and community clouds*
Cloud talent shortages loom
'Cloud' as a defining term fades** * Opportunity to align the rise in industry-specific clouds with our industry teams

** As the term 'cloud' loses its majesty, cloud users will be looking "get real" about cloud computing and looking for advice around what fits in the cloud and what doesn't Opportunities for McGladrey already! * Gartner estimates that total spending on cloud services will increase from $110 billion in 2012 to $210 billion in 2016 ...okay, so it didn't exactly say that, but it should have! (1) 30 percent of Global 1000 companies will broker two or more cloud services for internal and external users (up five percent from today)
IT departments will lack the necessary skills to successfully broker cloud services and will likely look to external providers for assistance & training
(2) By 2016, the average personal cloud will sync and orchestrate at least six different device types
This will require evolved mobile device management strategies, included document policies and procedures around BYOD
(3) Within five years, the primary use of the term "cloud" will be to describe initiatives that are business-led rather than IT-led
Businesses will require increased guidance around evaluating provider offerings to align cloud strategy with business strategy Think training, process & policy documentation, and cloud strategy rather than ITaaSB

Movement from Cloud Broker to Change Agent I thought 'Live free or Die Hard' was a movie...?
Dangers in the Cloud August 2012: Shamoon & Aramco
Computer virus that spreads through networked computers with unpatched windows operating systems and ultimately wipes out files by overwriting, often leaving behind an image of a burning American Flag
Destroyed over 30,000 computers in the attack; luckily, there was (allegedly) no impact on oil and gas production "Because cloud providers take care of doing all the work for you, you might think that they will be responsible enough to provide audit trails and give you the transparency you need to verify that they're doing a good job. Unfortunately, cloud providers' commitment to responsibility is somewhat all over the place - like Alice's trip through Wonderland." - Gartner 2012 While we might not be able to pave the way in developing cloud compliance guidelines and certifications, we can help our clients in a variety of other ways:
Provide benchmarking data for industry best practices around cloud utilization
Develop a cloud-specific assessment approach to provide our clients with greater standards to hold cloud providers to; Deloitte and Accenture have already begun to build this practice
Encourage and assist clients in auditing their own cloud usage through toolkit development and Cloud Computing RAs THE END!!!!!

Thank you for listening! Governing cloud computing entails addressing questions such as:
How are decisions made around acquiring cloud resources?
How can we monitor & ensure that providers do what they are supposed to do?
How do we determine what to move into or out of the cloud?
How do we train end-users on using the cloud model? Cloud governance essentially happens at three levels:
(1) Business Governance
Management of contract relationships and accounts, understanding buying policies, setting polices for corporate use
Services could include development & documentation of a cloud services purchasing requisition system
(2) Service Governance
Entities such as E*Trade or Chicago Mercantile Exchange must monitor the interactions of customers and partners of their cloud services, but how?
Services could include providing a cloud service gateway to broker requests; could be a service or application
(3) Technical Governance
Not really an option when it comes to public cloud, but opportunities still exist in the private and hybrid cloud through cloud budgeting and planning
HUGE opportunity to provide cloud migration strategies and roadmaps to help business leaders decide which applications should be pushed to the cloud Mandiant Report: February 19, 2013
Six-year long study focused on the most prolific espionage group tracked today: APT1
APT1 has systematically stolen hundres of terabytes of data from at least 141 organizations
Analysis concluded that APT1 is likely government-sponsored and one of the most persistent of China's cyber threat actors
New York Times - Bank Hacking: January 8 2013
Unique to this attack, instead of exploiting individual computers the attackers engineered networks (READ: a CLOUD) of computers in data centers "transforming the online equivalent of a few yapping Chihuahuas into a pack of fire-breathing Godzillas" A bit closer to home, now... Backup and Disaster Recovery "Securing the software that runs the world" Company Snapshot
Named on February 20th to Forbes' America's Top 25 Most Promising Companies
Leader in cloud-based security testing that pinpoints vulnerabilities in IT networks
Platform helps ensure applications, and the organizations that use them, are protected against hackers and data loss, while encouraging developers to deliver more secure software McGladrey Opportunity
Exploring methodology behind vulnerability testing and incorporating it into all assessments, particularly ones involving cloud computing
Partnering with platform providers, or recommending such solutions in cloud computing assessments and roadmaps Is the Public Cloud secure?
2012 survey of six companies whose move to the cloud has been motivated at least in part by the desire to receive better security than they could provide themselves
Survey finds that companies of all sizes, industries, and regulatory statuses are considering the cloud
Realizing that security is based entirely on technology, strategy, design, implementation, processes, personnel and constant vigilance, rather than where their data and applications reside
IT and security are rapidly becoming too complex, and therefore business leaders find they are better off serving their core businesses and engaging IT experts for their needs Dawson for President 2016!!!! It's a great time to be in IT Advisory Consulting!! Current Cloud Trends/Market Characteristics in SMBs - Forrester 2012 So what does it all mean? ...I'm sorry, what was that? Homomorphic encryption is a form of encryption which allows for specific types of computations to be carried out on ciphertext and obtain an encrypted result which decrypted matches the result of the operations performed in plaintext ...So What?
With homomorphic encryption, a company could encrypt its entire database of emails and upload it to a cloud, then use the stored data as desired. The results would be downloaded and decrypted without ever exposing the details of a single e-mail
Currently, processors aren't operating at fast enough speeds to support such encryption, but developers believe the homomorphic applications can be optimized and on the market in 5-10 years Office Exchange Online SharePoint Online Microsoft Office Web Apps Lync Online Microsoft Office 365 Pricing & Licensing Model Office Standard 2013 or Office Professional Plus 2013 available through Volume Licensing Volume licensing makes it easier for your IT department to standardize software on multiple computers within your organization.

MS Volume Licensing is available for 5 or more licenses, and licenses are acquired through the MS program offer unique benefits Final Decision?

MS On Premises...but why? Case Study - IT Outsourced PMO Small, rapidly growing company that is also going through an infrastructure refresh to support applications, therefore has the hardware to support an on-premises solution
Client preferences: would rather spend the capital up front than pay it out as operating expense It's what you know! On-demand Access:
Anytime, Anywhere IT Control & Efficiency Robust Security & Reliability Generate Greater Productivity Key Benefits & Features When it comes to productivity, the moral of the story is: Can you do my job easier or not? Simplicity is key!

Microsoft has invested heavily and spent a tremendous amount of time trying to make the user and administrator experiences of Office 365 as easy as possible Microsoft recognizes that users don't want to give up the things that make them comfortable; therefore, Office 365 hasn't changed favorite Microsoft applications one bit, other than that they are now seamlessly connected to the enterprise software in the cloud. With security concerns being one of the leading reasons why businesses are hesitating to migrate their IT to the cloud, Microsoft was extremely cognizant of incorporating robust security into MS 365.

Microsoft also strives to provide top-of-the-line connectivity and reliability to its customers, and also maintains extensive service level agreements to make sure performance is always top-notch. IT personnel like to know exactly what everyone is doing with their systems at all times - Microsoft is well aware of this. Therefore, if something goes wrong, it is likely due to a user error, as Microsoft has gone above and beyond to create an unprecedented level of control for administrators. While this presentation focuses primarily on MS Office 365, it is important to mention that Microsoft offers a wide variety of services outside of 365 as on-premises, hosted, and pure cloud solutions:

Enterprise applications across ERP and CRM (Microsoft Dynamics)
Collaboration and productivity applications (SharePoint, Exchange, Office - all found in 365)
Platform-as-a-Service (Azure)
Desktop and device management (Windows)
Database and BI (SQL)
Application development, integration, and security (.NET, BizTalk, and Active Directory) The Market for Microsoft Industry Specifications Microsoft technologies are at the core of many leading-edge innovations across industries ranging from retail to financial services to government to healthcare
Though Microsoft itself drives a substantial amount of R&D, its the strategic partners that layers on industry and deployment options as well as implementation and change management services.
Microsoft distinguishes itself by being able to successfully deploy solutions to almost any industry and companies of virtually any size. However, there are a few industries and sizes that MS 365 particularly succeeds in:
Government sector
Smaller businesses, particularly in the professional services industry ...And McGladrey! Recognized as a top Microsoft Dynamics partner, McGladrey maintains a close relationship with Microsoft and provides a wide range of services to customers around Microsoft systems, including:
Giving power of deployment choice to let buyers pick between cloud, on-premises, or hosted
Delivering deep industry-tailored solutions built on Microsoft technology
Providing packaged and custom options under a single architecture to reduce TCO

In addition, Microsoft will also provide services and support to customers, ranging from Microsoft Services Premier Mission Critical team to its PaaS service through Windows Azure. Microsoft will also partner with service firms for accelerated support response and increased accessibility to customers. Implementation Costs ....wait a second, this feels like a trick.

Cloud solutions have implementation costs? Yes, unfortunately they do. However, upfront costs for cloud solutions are not nearly what they would be if they were deployed on premise. Up-front costs for MS 365 only include costs spent on initial planning, pilot labor costs, implementation/migration labor costs, and slight (insignificant in the grand scheme of things) hardware costs, as 365 does require an ADFS server for identity federation and SSO (typically one server, a second only for high availability) Model Assumptions Data Warehouse Management Can't get enough of MS 365 or Cloud? Here are some additional resources at McGladrey that you can reach out to: Tammy Zeoli Business Development Manager
Moorsetown, NJ
(856) 722-6228
tammy.zeoli@mcgladrey.com Nelson Lins Director
Boston, MA
(617) 241-6484
nelson.lins@mcgladrey.com Diego Rosenfeld Principal
Boston, MA
(617) 241- 1170
diego.rosenfeld@mcgladrey.com Bill Kracunas Principal
Boston, MA
(617) 241- 1331
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