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BANK INDUSTRY: ANZ BANK

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SHAZIA FAZAL

on 30 September 2014

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Transcript of BANK INDUSTRY: ANZ BANK

Bank Industry: ANZ BANK
INTRODUCTION
ANZ E Trade Share Investment Loan

ANZ Share Investment Loan
Online Share Trading

They provide fast ,reliable and easier way to buy and sell shares online
customers are able to set their smart alerts when share is meeting their conditions
They can set their conditional orders of selling or buying automatically
FUTURE PROPECTS OF TECHNOLOGY
EMERGING TECHNOLOGIES IN BUSINESS
ITECH 6503
LECTURER: BEULAH MOSES

TUTOR: VAMSHI PAKA

GROUP MEMBERS:
SHAZIA FAZAL - 30098370
PHILIP VILLAFUERTE - 30117453

BANK INDUSTRY: ANZ BANK

FUTURE PROSPECTS
ANZ in future will have a private cloud with software as a service,infrastructure as a service & platform as a service and they will be having virtualized data centres where they will be able to store their customer sensitive data.
They do not need to spend money on upgrading their software
More control,higher security & privacy
WEB APPLICATION
It is an application that is accessed through web server over the internet

It has become an important means to improve the competitiveness of enterprise

It provides more efficient management and production

It help enterprise to meet the challenges of globalization

It improves industry's technological level which results in efficient product design
ANZ INSURANCE
Critical illness Insurance

Vehicle Insurance

Small Business Insurance

Home Insurance

ANZ INSURANCE

ANZ WEB APPLICATIONS
INVESTMENT LOANS
Travel insurance

Home insurance

Life insurance

Funeral insurance


BUSINESS JUSTIFICATION
Web applications are growing day by day and this
area of banking is contributing in organisational growth as banking leaders knew that this is the way to do banking in future, so they have started focusing on this application of banking



Return On Investment:
Web technology is providing ANZ bank a way to save money and increase productivity & efficiency in the form of return on investment
Competitive advantage
ANZ Web technology is an important source of competitive advantage as customers can easily manage their accounts & specialised services are provided through web banking like ANZ internet payment gateway provides complete payment gateway service allowing credit card processing through internet.

FIVE BUSINESS CONCEPTS
Improve service levels & increase the scale of operations without adding cost
Customer Convenience:
Web banking allow customers 24 hour access to do their online banking
Demand from suppliers OR customers
They are meeting their customer or supplier demand by havving a no of programmeslike internet banking
BUSINESS CONCEPTS
CHALLENGES IN IMPLEMENTING WEB APPLICATION
Will be having 4-D security system
This application is playing an effective role in increasing the business of ANZ bank and the use of this application by ANZ bank is highly productive and appeared to be useful for both customer and bank
Business Concepts
Streamline Operations
ANZ web banking have their streamline operations which covers high speed multicurrency payment & online web based transactions.
Australia and New Zealand banking group limited commonly called ANZ bank which is the third largest bank by market capitalization in Australia.

ANZ operates in 32 markets globally with representation in Australia, New Zea land,Asia,Europe,America and Middle east

ANZ Australia are serving their retail and commercial customers through their network ,business centers, ATM's and leading mobile banking and online applications

ANZ holds an Australian financial services license and under this license, Anz is providing services in relation to the banking,investments,phone and inter
net banking ,investment schemes etc.

Voice-activated digital banking
Could become main stream in the near future
Synchronising voice control services such as Siri to mobile banking apps will take time-saving and simplicity to another level
Has the potential to improve security and user experience by integrating voice recognition into mobile applications
Customer engagement via latest voice technologies such as speech recognition, voice biometrics, voice assistant, and audio mining is imminent




Future prospects

Can help with customer acquisition and retention
Can establish long-term brand identity
They could conduct a variety of targeted marketing campaigns to customers who use mobile banking
Can leverage the mobile banking interface as a real-time, tailored advertising engine

Competitive advantage


Deliver greater real-time access to products and services
Conduct targeted marketing campaigns based upon the knowledge of consumer preferences
It has the potential to expand beyond their geographical footprint
Ability to cross-sell and up-sell products to existing customers
Return on investment


These solutions can help banks offer personalised, user-friendly, secure and customer-centric mobile banking experience to its clients. Banks focusing on providing innovative and rich user experience for customers can leverage these application solutions to enable contemporary, simple and secure financial transactions.

Conclusion

They will be able to convert those branch and ATM transactions to its mobile channel
Can reduce dependency on branches or ATMs
They can close poorly performing branches and increase operating efficiencies
Shift the focus of branch employees from transactions to more advisory-type services

Streamline Operations


Costumers can access remotely, online, and instantly 24/7
They have the ability to check balances, deposit checks and make transfers
Customers have much control over their finances as possible and at all time and anywhere

Customer convenience


Cost of processing a transaction via mobile phone can be as much as 10 times lower than via an ATM
and as much as 50 times lower than via a branch
Can increase operating efficiencies
It offers several opportunities for increasing revenues

Benefits

https://itunes.apple.com/au/app/grow-by-anz-australia

Features cont.

ANZ Bank

Mobile Application

https://www2.deloitte.com/mobile_banking_bank_performance

Customer experience and awareness
Platform scalability
Complex integration and partnership model
Increasing pressure from competitors

Challenges

https://itunes.apple.com/au/app/grow-by-anz-australia

Features

http://www.wealth.anz.com/growcentre

Designed to simplify the financial life
Banking, investments and super are together in one place
Builds on key features of ANZ goMoney



Grow by ANZ

CONCLUSION
Full transcript