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Transcript of 2018 A1W2D3
Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
SET THE TONE.
you as a person? How would your
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
Review this week's vocabulary. Share if you have got any new.
tracking number .2
proof of delivery .3
door tag .4
Has any package ever been delivered to your house?
how you would you rate your courier?
Listen to the audio twice and write down what it says.
1) What was Ms. Masters first name and her credit card number?
2) Fill in the blanks:
A) Tyrell _________ and Credit Card number: 37_______________
B) Sarah _________ and Credit Card number: _0_1_7_8_1_6_3_0
3) What was the name of the customer and his credit card number?
Get in couples and practice the following role play. Then, come to the front and be ready to shine!
Thank you for calling _________. Mark speaking how may I help you?
May I please have your name so I can
May I have the zip code where the package is being shipped
May I have the
of your package?
Are you using your own
or are you using a (small, medium or large) FeDex box?
any value over $100 on this package?
Do you require any special signature?
Would you like to schedule a
or are you
at a FeDex drop off office?
Your coach will show you how to answer some interview questions. Get in couples and get ready to come to the front. Coach: Quality check after this.
Based on the information
you've provided. I have
gotten the following rates.