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2018 A1W2D3

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by

English4callcenters .com

on 20 August 2018

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Transcript of 2018 A1W2D3

DISCIPLINE
CHECK

Get your homework ready. Come to the front and write one new word. Then, get in couples and practice yesterday's question.
NEW
VOCABULARY
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QUESTION:
45 seconds 0 Mistakes
Get in couples. And, practice the following warm-up. Then, you will have 30 seconds to impress. Coach, review the
STARS
and
SET THE TONE.
WARM UP
What
defines
you as a person? How would your
enemy
describe you?
VERBAL AFFIRMATIONS
WRITTEN AFFIRMATIONS
VISUALIZATION
MOTIVATIONAL VIDEO
MENTALITY
DISCIPLINE
INTERVIEW: 5 minutes speaking English 0 mistakes
Perfect Tenses - Comparatives & Superlatives
Modals - Conditionals - Call Center Skills
CLASS: 45 seconds 0 mistakes
RECOVERY
time!
VOCABULARY
REVIEW
Review this week's vocabulary. Share if you have got any new.
QUOTATION
1. quotation
2. dimensions
3. height
4. weight
5.
6.
7.
8.
9.
10.

shipping
in-transit.1
tracking number .2
proof of delivery .3
door tag .4
.5
.6
.7
.8
.9
.10


Has any package ever been delivered to your house?
how you would you rate your courier?
5 MIN
NAME &
Listen to the audio twice and write down what it says.
CARD
1) What was Ms. Masters first name and her credit card number?
2) Fill in the blanks:

A) Tyrell _________ and Credit Card number: 37_______________
B) Sarah _________ and Credit Card number: _0_1_7_8_1_6_3_0
3) What was the name of the customer and his credit card number?
ASKING FOR
A QUOTATION
Get in couples and practice the following role play. Then, come to the front and be ready to shine!


Thank you for calling _________. Mark speaking how may I help you?
May I please have your name so I can
address
you properly?
May I have the zip code where the package is being shipped
from
and
to
?
May I have the
dimensions
of your package?
Are you using your own
packaging
or are you using a (small, medium or large) FeDex box?
Are you
declaring
any value over $100 on this package?
Do you require any special signature?
Would you like to schedule a
pickup
or are you
dropping
it
off
at a FeDex drop off office?
INTERVIEW
QUESTIONS
Your coach will show you how to answer some interview questions. Get in couples and get ready to come to the front. Coach: Quality check after this.
Based on the information
you've provided. I have
gotten the following rates.
Full transcript