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Airport Stress and Art

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Shannon Stewart

on 12 November 2012

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Transcript of Airport Stress and Art

Terminal/ Gate In the terminal and gate areas of the airport, stress is dramatically reduced. However, these areas have the longest wait times causing boredom and anticipation. Parking Stress begins to rise as passengers arrive at the airport and bring outside worries with them. Check-In Stress continues to rise as passengers encounter crowding, long lines, and uncertainty about the check-in process. Security Passengers experience the highest levels of stress at the security check point. Long lines, time constraints, and a lack of control and privacy create anxiety. Baggage Anxiety over lost or stolen bags adds stress to the baggage claim area. Airport Stress & Art ` “A third of people who fly now believe the airport experience is more stressful than the working week, with nearly a quarter saying it is worse than moving house” (Gibbons, 2012). Stressed travelers are less likely to be return customers and they are less likely to spend money while in the airport. Can art be used in airports to help relieve stress in passengers the same way art is used in healthcare facilities to reduce patient stress?
Raised Blood Pressure and Heart Rate
Weakened Immune System
Muscle Tension Similarities Between Airports & Hospitals Building Type:
Open 24 Hours
Lack of Wayfinding
Many First-Time Visitors Building Type:
Open 24 Hours
Lack of Wayfinding
Many First-Time Visitors Visitor Activities:
Move through Security
Wait in Lines
Wait at Gate
Variety of Different Users Visitor Activities:
Check-In Family
Talk with Doctor
Wait in Lines
Wait in Lounges
Visit Loved-Ones
Variety of Different Users Causes of Stress:
Lack of Control
Busy Environment
Confusion & Uncertainty
Lack of Wayfinding
Long Wait Times
Fear of Flying Causes of Stress:
Lack of Control
Busy Environment
Confusion & Uncertainty
Lack of Wayfinding
Long Wait Times
Fear of Illness/ Hospitals Art in Healthcare Facilities The Role of Art:
Healing: Art makes patients and staff feel better.
Positive distraction: Art allows patients and visitors to focus on something other than their (and the surrounding people’s) condition.
Branding: Art improves the perception of care at the hospital and serves as an element that user’s identify with.
Deinstitutionalization: Art makes the hospital less intimidating.
De-stressor: Patients, visitors, and staff use favorite pieces of art to distress; this is particularly true for the staff.
Wayfinding: Prominent pieces of art serve as landmarks for patients and visitors. Art Content:
Waterscapes: Calm or nonturbulent water
Landscapes: trees with broad canopy, savannah landscapes, positive cultural artifacts (barns)
Flowers: healthy and fresh gardens
Figurative Art: emotionally positive faces, leisurely activities

Abstracts: based on Curiosity Theory Art Placement:
High Traffic areas: Reception, Lobbies, waiting areas, hallways
Patient & Procedure rooms: Consider line of sight
Wayfinding: to indicate an important architectural detail like an entrance, landmark The Problem & Significance Research Question Literature Review Justifications for Using Healthcare & Art Literature
How Art is Applied in Healthcare
Art in Airports
The Built Environment Case Studies & Interviews Guidelines Application Art in Airports Built Environment Seattle-Tacoma International Airport Spokane International Airport Los Angeles International Airport Interview with Tim Cross, Art Handler at Port of Seattle and Keith Gillin, Architecture Manager at SeaTac
Art program began in 1969
Features over 100 pieces by 59 local and international artists
1% of total construction costs of public spaces
“In the constantly evolving environment of the airport, the artwork continues to play an important role in creating comfortable, but dynamic, high quality spaces and connecting the airport to the Northwest region through a cultural experience." http://www.4culture.org/publicart/registry/images/plans/sato/84_p/sato_n_12.pdf Interview with Karen Mobley, Spokane Arts Commission
Art program began in 1991
“As part of the development and update of Spokane International Airport. The airport is the “front door” to the region, welcoming and serving the 3 million plus passengers coming and going from the region each year.” http://www.spokanearts.org/airportart.aspx Interview with Sarah Cifarelli, LAX Art Manager and
Peter Stavenger, Fentress Architects
Art program began in 1990
1% of total construction costs of public spaces
“The purpose of the Public Art and Exhibitions Program at Los Angeles World Airports is to educate and entertain the traveling public at Los Angeles (LAX). The program showcases local and regional artists through temporary exhibitions and permanent public art installations, which enhance and humanize the overall travel experience for millions every year.” http://www.lawa.org/welcome_lax.aspx?id=1610 Airport Spaces Stress Levels, Wait Times, & Wayfinding Airports Hospitals Guideline: Branding Use art on exterior for distinctive local character Guideline: Wayfinding Use art to emphasizes an important architectural detail such as an entrance Guideline: Deinstitutionalization Art makes spaces more familiar and welcoming Guideline: De-stressor Use representational art as a destressor Integrate art into the architecture, such as a column, to control passenger flow Guideline: Wayfinding Financial implication of Stress in Airports (Spurway, 2011; Gibbons, 2012 & Kershaw,2008) Health Implications of Stress (Spurway, 2011 & Ulrich, 1991) The Role of Art in Airports:
•Healing: Art has been found to make people feel better.
•Positive Distraction: Art enables people to concentrate on something other than stress.
•Branding: Art increases the perception of service, becomes a recognizing element, and brings in the local culture.
•Deinstitutionalization: Art makes spaces more familiar and welcoming.
•De-stressor: A favorite piece of art can be used to distress.
•Wayfinding: Noticeable pieces of art can be used as a landmark. Art Content in Airports:
Representational Art
Appropriate for areas that highly stressful
Natural element
Figurative art
Happy human faces
Leisurely activities
Abstract art
Appropriate in areas with long wait times that are not particularly stressful such as terminals Placement of Art in Airports:
Art should work with, not compete with, the surrounding architecture and corporate communication – signage, computers, and wayfinding
As a landmark (Meeting place)
Emphasizes an important architectural detail (Entrance)
Controls passenger flow
In high traffic areas (Not tucked in a corner)
Areas of long wait time (Terminals)
In the most stressful areas of the airport (Check-in and Security)
Out of reach or behind some protective element, unless it is durable enough to stand up to the wear and tear of a busy environment
Combination of art worked into architecture, permanent pieces, and rotating pieces for variety
Interior & Exterior Spokane International Airport Meant to lift the spirits or create a relaxing experience for the visitors
Art funding
Art Appropriateness Architecture
(Evans & McCoy, 1998)
Landmarks or Spatial References
Environmental Legibility
Close Relation to Exterior
Paths and Walkways
(Holscher et al., 2006; Omer & Goldblatt, 2007 and Werner & Schindler, 2004)
Crowd Organization
Bottlenecks and Clogging
(Helbing et al., 2005) Questions? Thank You!
Shannon Stewart

Committee Members:
Bob Kirkac
Judy Theodorson
Karen Mobley
Full transcript