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Thursday, April 24, 2014

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Dmytro Zelman

on 24 April 2014

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Transcript of Thursday, April 24, 2014

Yearly objectives
Q1 Key Performance Indicators
KPI1 Tasks workload general, 1st and 2nd line of support
Q2 Actions Plan
Thursday, April 24, 2014
Vol XCIII, No. 311
Orgchart 2014
1. ITD and BPA are now separated
2. IT Purchasing team
3. IT Security Manager
ITD News, Q1-Q2
4. IT Operations Manager
5. Help desk

New faces
Olena Onoprienko, Junior IT Buyer, Kyiv
Maxym Shapoval, IT Security Manager, Kyiv
Sergey Shmalko, Network Engineer,
Dmitriy Gnatko, IT Support Engineer, Kharkiv
- Quality - (Processes, Standards, KPI's, Value, Expectations)

- Security - (Risks, Audits, Processes, Trainings)

- Documenting - (Manuals, Procedures, KDB, "0" level support)

- Public Relations - (Image, Good news, Results, Trainings)

- Communications - (Cost efficiency, MR Standards, MR booking)
3 x IT Support Engineers, Kyiv, Dnipropetrovsk
KPI2 Internet Uptime
- Cloud service investigation
- Upgrade of biometric system in Kharkov

Q1 Performance
KPI3 Wireless system clients
Number of Ciklum Employees
- Disaster Recovery and Evacuation planning - ( autonomous power supply, mobile Internet solutions, traffic organizers )

- Gulliver office move - ( Teams move, Logistics, Support )

- New datacenters - ( European mirror for core IT services, professional datacenter for servers hosting in Kyiv )

- Re-formatting of IT Purchases - ( Changes in team, processes )

Q1 Main focus
- Wireless firmware upgrade
- International Internet providers testing

- Roadmap 2014
- Certification plan

- Risk assessment for clients
- Systems audit
- Networks audit

- Logistics improvement
- Efficient Help Desk

IT Purchasing
- Hardware inventory by teams
- Microsoft partnership re enrollment

- Improve service desk
- KPI measurements

- Meeting room standards
- MR booking system
- Telephony billing
Full transcript