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Chapter 9: Workplace Communication

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Meghan Martinez

on 30 November 2016

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Transcript of Chapter 9: Workplace Communication

Chapter 9: Workplace Communication
What is workplace communication?
Types of Organizations
Communication Networks
Preparing for the Job Market
Conduct a self-inventory
Create a personal network
Search for a job
Prepare cover letters
Prepare resumes
Preparing for an Interview
Important Communication Skills
organizational communication - the ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals.
economic orientation - organizations that manufacture products and/or offer services for consumers (large corporations, banks, media organizations)

political orientation - organizations that generate and distribute power and control within society (elected local, state and federal officials, military forces, Tea Party)

integration orientation - organizations that help mediate and resolve discord among members of society (public interest groups, conflict management centers)

pattern-maintenance orientation - organizations that promote cultural and educational regularity and development within society (families, schools and religious groups)
Communication networks - patterns of relationships through which information flows in an organization

Communication flows through formal and informal networks
Information in formal networks flows 3 ways:
1. upward
2. downward
3. horizontally

Think About the Following:
work and educational experience
motivations and goals
strengths and weaknesses
likes and dislikes
roles in campus extracurricular activities
professional experience (including internships)
interests and hobbies
talents, aptitudes and hobbies
What is important to you in a position and organization
Creating a Personal Network
Create an inventory of your network
Contact career services
Join professional organizations
Get an internship
Searching for a Job
Preparing a Cover Letter
Preparing Your Resume
Quantify information
Don't rewrite job descriptions
Show what you have accomplished
Keep a portfolio
Have a professional look at your resume
Gather information
Understand general interviewing strategies
Develop effective and ethical answers to potential questions
Have your questions ready
Prepare for illegal questions
Be ready for the post interview stage
Important Federal Statutes
Title VII
Equal Pay Act
Pregnancy Discrimination Act
Age Discrimination Act
Americans with Disabilities Act
Cross Cultural Skills
Conflict Management Skills
Developing Immediacy
immediacy - communication behaviors that create the perception of psychological closeness
Immediacy can be developed through behaviors such as:

1. being supportive
2. strategic ambiguity
3. interaction management
Developing Cross Cultural Skills
*If you are speaking a second language at work, make sure to ask questions to avoid misunderstandings and to clarify expectations.

*If you are a native speaker working with a second language speaker, have patience. Written information is also often easier to process.
Conflict Management Skills
avoidance - conflict doesn't exist

competition - one party advances their interests over others

compromise - each party is willing to negotiate

accommodation - set aside my views and accept others

collaboration - each party agrees to negotiation
Organizational communication ties all of the stakeholders of an organization together.
Gathering Information
understand the job
understand the company
understand the field
Interview Strategies
create a good first impression
speak with clarity
demonstrate interest in the position and the company
Developing Effective Answers
4 Guidelines for Answering Questions:
1. offer relevant answers
2. substantiate claims with evidence
3. provide accurate answers
4. be positive
Table 9.2 - Answering Questions Effectively
Question: "Describe your best attribute as an employee."
"I'm really organized."
"I take time to ensure that materials and documents are put away before leaving my desk. This promotes security and allows me to stay organized."
Table 9.2 - Answering Questions Effectively
Question: "Have you ever coded HTML?"
"I think that I had do something with HTML when working on my Facebook page."
"I have actually not coded HTML, but I am
comfortable working on webpages that use plain
text content management systems like you find on social media sites."
Table 9.2 - Answering Questions Effectively
Question: "Have you experienced conflict in the workplace?"
"Yes! One of my previous bosses was always mad
at everyone and it was terrible to go to work."
"There can always be conflict over issues, but I try
hard to focus on my job duties and stay out of
preventable conflict."
Communication Log
It is always important to be prepared for job interviews. Think about the following potential interview questions and prepare answers that you might give.

1. Tell me about yourself.
2. What are some of your strengths? Weaknesses?
3. If your boss asked you to do something you really didn't agree with, how would you respond?
4. If you could be one superhero, which one would you be and why?
Full transcript