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Communicating in teams and mastering listening and non-verba

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Igor Lacerdino

on 23 October 2014

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Transcript of Communicating in teams and mastering listening and non-verba

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Communicating in teams and mastering listening and non-verbal communication skills
Introduction
The importance of communication is usually underestimated, but especially in teams communication is essential to reach productivity and success.
Advantages
Increased information resource
Diversity of views
A decision is more likely to be accepted if everyone contributed in making that decision.
Improves the atmosphere because enthusiastic group mates inspire and encourage others.
Disadvantages
Group think
Hidden agendas
Free riders
Costs

Thank you!
What is a team?
It’s really important to be open to all opinions in order to always clarify meetings or conference’s goals and the overall goal of the team.
It is important to be honest about how a person feels about a decision that an other member made or about an idea that was developed.
Overcoming resistance against a change.
Body language is crucial
You can always try to read body language every moment you spend with others.
To make it valuable
To make it profitable
Making your meetings more productive
Identify your purpose
Select participants
Choose time and place carefully
Set the agenda
Team roles
Self-oriented
Team-maintenance
Task-oriented
Group Dynamics
Group development
Resolving Conflicts
Improving listening skills
To be a good listener, adapt the way you listen to suit the situation.

The primary goal of content listening is to understand and retain the speaker's message.


Content Listening
The goal of critical listening is to understand and evaluate the meaning of the speaker's message on several levels.

Critical Listening
The goal of empathic listening is to understand the speaker's feelings, needs, and wants so that you can appreciate his or her point.
Empathic listening
Did you know that 93% of our communication consists in non-verbal communication?
How about the non-verbal communication in the business world?
Important things when you are
working in teams
Discussing the goals before work starts
Discussing who has to do what and by when
More complex tasks should be divided into sub tasks
Check on each member’s progress
Conflict between members can be constructive or destructive

Workgroup
Császár Bence
Igor Lacerdino
Michiel Jansen

Active Listening
Makes efforts to turn off their own filters to truly hear and understand.
Understanding the listening process
Receiving
Decoding
Remembering
Evaluating
Responding
Non-verbal communication is the interpersonal process of sending and receiving information, without using written or spoken language.
How to recognize?
Facial expression
Gesture and posture
Vocal characteristics
Personal appearance
Touch
Pro action
Communication
Openness
Research
Flexibility
Fair play
Alliance

Workplace etiquette
First impression
Personal appearance
A genuine smile
Telephone skills
Social etiquette
First impressions
Personal introductions
Business meals
Mobile phones
Inappropriate topics
Leading and participating in meetings
Stay on track
Follow the rules
Encourage participation
Participate actively
Close effectively
Full transcript