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Transcript of Communication 2.3
Questions can be asked
Can be tested in interviews
Body language and tone of voice can be analyzed
No permanent record
Information may be incomplete
Time consuming if group meetings
Fosters sense of belonging and social needs
Security & support
Idea generation and problem solving
Construct a critical thinking conclusion in response to effectiveness of oral communication
Provide three example of oral communication in a business
Peer assessment homework question.
Analyze theorist .
Group work review.
Official channels of communication
Directly related to work matters
Open channels - non confidential information
Restricted channels - confidential
Easy to understand
Quicker than words
Bigger impact - marketing
Factors influencing communication methods:
Skills and training
easy of use
Size of business
Barriers to effective communication
Poor presentation skills
Negative body language
Consequences of poor communication:
Errors & waste
Loss of competitiveness
Lack of control
The wheel network - e.g. newspaper
The chain network - e.g army
The Y - chain network - e.g. school
The circle network - e.g delayed org
All channel network -e.g matrix
Compare and contrast the difference between centralized and decentralized communication networks. ( 6 marks)
Improve speed, access & accuracy
Improve motivation and productivity
Albert Mehrabian 3 V's
Visual - 55% i.e body language and facial expression
Vocal Liking - 38% tone, enthusiasm or sarcasm
Verbal Liking - 7 % actual words spoken
Communication and Strategy
Oral Communication - E.g. - Adv & Disadv
Written - E.g - Adv & Disadv
Visual - E.g - Adv & Disadv
Formal Vs Informal
Factors that influence methods of communication
Consequences of poor communication
Strategies to improve communication
Communication Networks - e.g.
Two TOK questions