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Nonverbal C

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by

Jeanette Parker

on 25 September 2013

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Transcript of Nonverbal C

Nonverbal Communication:
messages expressed through non-linguistic means
Repeating
Verbal response with a nonverbal response
Comments accompanied by gestures- More effective than just saying words
Example: describing a merry-go-round or giving directions

Substituting
Using a nonverbal response instead of a verbal one.
Emblems: describe deliberate nonverbal behaviors that have precise meanings known to everyone within a cultural group.
Examples: Nodding, shrugging your shoulders, or waving
Substituting is important when people are hesitant about expressing their feelings in words

Complementing
Matching nonverbal behavior with the content of the verbal behavior
Example: Apologies
Illustrators: nonverbal behaviors that accompany and support spoken words.
Illustrations are mostly used when ideas are difficult to put into words.
North Americans are more likely to use illustrations when their emotions are high (angry, excited, sad)

Accenting
Nonverbal expressions used to emphasize oral messages.
Example: pointing your finger to add emphasis to criticism
Also, stressing certain words with your voice, is another way to accent.
Example: “You did that!”

Types of
Nonverbal
Communication

Nonverbal Behavior has communicative value
It is impossible NOT to communicate nonverbally
Unintentional behaviors
- are they considered communication?
Nonverbal cues are a constant source of information about yourself and others
Nonverbal Communication is Primarily Relational
Some nonverbal messages serve utilitarian functions, others serve social functions
Plays a role in Identity Management
- appearance, clothes, stance
Defines relationships
Conveys emotions that we are unable or unwilling to express or that are unknown to us
better at portraying attitudes than ideas
Express these nonverbally:
- boredom
- opposition to capital punishment
- attraction to another person
- "Will I be tested on this?"


Nonverbal Communication is Ambiguous
You will not become a mind reader...
It is difficult to interpret nonverbal communication accurately
Some emotions are easier to read than others
happiness, joy, love, surprise
sadness, anger, and disgust
Some people are more skillful than others at decoding
Age & Training, Profession, Personality, Gender
Trying to make sense of it all:
Consider several factors
context
history of the relationship
the other's mood and your own feelings
Think of messages as clues NOT facts !
The differences between verbal and nonverbal communication
Verbal messages are often always intentional, while nonverbal messages are more often not.
Complexity: One dimension VS Multiple Dimensions
Flow: Intermittent VS Continuous
Clarity: Misinterpretations VS Ambiguity
Impact: Less impact VS More impact
Intentionaliy: Deliberate VS Unintentional
NONVERBAL SKILLS ARE IMPORTANT
Strong predictor of popularity, attractiveness, & socioemotional well-being
Good nonverbal commmunicatiors:
more persuasive
have greater chance of success
Nonverbal sensitivity is a major part of emotional intelligence
Nonverbal Activity:
Two students will be chosen, one will be STUDENT A, the other STUDENT B.
Each will receive a dialogue
STUDENT A will read his/ her dialogue
STUDENT B will communicate nonverbally and be presented with an emotional distraction
After the dialogue, STUDENT A will guess the distraction.
Body Movements
1. Posture and Gesture
Kinesics
Gesture
Fidgeting
Manipulators
2. F ce and Ey s
Most noticed parts of the body
Smiling
Affect blends
Eye contact
3. Voice
Paralanguage - nonverbal, vocal messages
Disfluencies - stammering, use of "um", "uh, "er" and so on...
Attractive Voices
4. Appearance
Physical attractiveness
Clothing
5. Touch
Haptics (Marasmus)
Increases Compliace
6. Space
Distance (proxems)
Intermediate Distance
Personal Distance
Social Distance
Public Space
Territoriality
7. Environment
Decorating
Environment and Relationships
8. Time
Chronemics
Monochromic Time
Polychronic Time
Influences on Nonverbal Communication
Some forms of Nonverbal Communication are universal
Culture
Cultures have different nonverbal languages

Ex: "okay" hand gesture
Eye Contact
Proximity
Even co-cultures have different nonverbal languages
Ex: Quasi-questions in the classroom
Playing by a different set of rules
Smiles and laughter are universal positive elements.
Gender
Men and Women are Different
Some differences are physiological, but others are social
No, Duh!
CULTURAL
NORMS
More eye contact
More vocally expressive
Closer proximity
Females can better recognize others nonverbal behaviors.
Interesting Fact:
Stand at an angle
Lean forward
Use expansive gestures
Social factors have more influence than biology in shaping how men/women behave .
BAD NEWS:
GOOD NEWS:
Men's and Women's nonverbal communication is more similar than different.
Regulating-
regulating speech is achieved by many different "cues"
ex- when someone is ready to take the floor in a conversation they will use a rising vocal intonation pattern, then use a flling intonation pattern, or draw out the final syllable of the clause at the end of their statement.
when someone wants to end their turn to speak they simply stop talking, then the opposing communicator begins in a similar fashion as stated before.
non-verbal cues for regulating speech include making it apparent through body language or hand gestures that you either prefer to speak or would rather remain quiet.
Contradicting-
Research shows that when a person contradicts themselves through nonverbal and verbal communication the reciever is more then 12.5 percent likely to follow then nonverbal message.
An example of nonverbal contradiction would be for instance if you were in a conversation and the person you were talking to continued to ramble on and you didn't know how to tell them to end the conversation. so instead of just telling them to shut it! You begin to look around the room, knowing that the person talking will eventually recognize that you are no longer interested and end the conversation.
Deceiving-
Deception, or simply put, lying has very few, if not any nonverbal cues. This explains why it is so hard sometimes to tell when someone is lying. However, some people have cues, or tells, that let you know when they are lying. Examples include, loss of eye contact, obvious restlessness or constant movement.
Alisha Provence
Ayana Walker
Brooks Austin
Cheyenne Frady
Jeanette Parker
NONVERBAL
COMMUNICATION:
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