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Find Somebody Else

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by

Jenny Bryce

on 14 March 2014

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Transcript of Find Somebody Else

Validating Individuals
Validating Communication helps people feel recognized, understood, accepted, and valued.
Problem-Oriented
Ron needs to approach the meeting being problem-oriented rather than person-oriented.

Descriptive Communication
Ron should change his tone in addressing the problem to Mike.
As a manager he needs to address the problem without making his employees feel unappreciated and unwanted
The Solution
Supportive Communication
- a type of communication: when you have to
correct someone else’s behavior,
deliver negative feedback,
point out shortcomings of another person

Supportive Listener
Supportive communication requires supportive listening, not one-way message delivery. Supportive listening is just as important as supportive messages
Supportive Communication
- a type of communication: when you have to
correct someone else’s behavior,
deliver negative feedback,
point out shortcomings of another person

Supportive Listener
Supportive communication requires supportive listening, not one-way message delivery. Supportive listening is just as important as supportive messages
Find Somebody Else
Ron Davis
, the relatively new general manager of the machine tooling group at Parker Manufacturing, was visiting one of the plants. He scheduled a meeting with
Mike Leonard
, a plant manager who reported to him.
The problem
Conclusion
FIND SOMEBODY ELSE
Group Questions
Person-Oriented
Problem-oriented communication focuses on problems and solutions rather than on personal traits. Person-oriented communication focuses on the characteristics of the individual, not the event

Evaluated Communication
makes a judgment or places a label on other individuals or on their behavior
Invalidating Individuals
Supportive Communication
A form of put downs, in which others are made to look bad so that the communicator looks good

Superiority-Oriented Communication
Rigidity in Communication
Two-Way Communication
An implied result of respectfulness and flexibility. Individuals feel validated when they are asked question questions, given “air time” to express their opinions, and encouraged to participate actively in the interpersonal interaction.
Supportive Listener
Rigidity in Communication
Ron needs to ask Mike for his input on things and actually listen to the ideas Mike comes up with. Show Mike his feedback and input is valued and important.
Superiority-Oriented Communication
make Mike feel important, respected, and validated
clearly state the reasons for the meeting
ask Mike to come prepared with questions of his own
Two-Way Communication
Two-Way Communication is an implied result of respectfulness and flexibility.
Supportive Listener
Ron should listen to Mike’s ideas and opinions showing him that his ideas are important to the company.
"I wanted to give you some feedback….
but I think it’s time we review how you are doing. I’m afraid that some of the things I have to say are not favorable"
-Ron

“I think it’s time we focus how you’re doing,”
“Having things in disarray reflects poorly on you,”
“You seem to be reviewing [the reports] superficially”

- Ron
Invalidating communication denies the presence, uniqueness, or importance of other individuals. It arouses negative feelings about self-worth, identity, and relatedness to others.
"Well, since you’re the new boss, I guess I’ll have to listen”
- Mike
Communication is portrayed as absolute, unequivocal, or unquestionable. No other opinion or point of view could possibly be considered; “know-it all”
“You haven’t been around this plant before,... you’ve got no experience around here”
- Mike
Superiority-oriented communication
Rigidity in communication
“You just need to get more serious about taking care of that part of your responsibility.”
-Ron
In his meeting with Mike, Ron needs to:
team bananas
To solve a problem or situation,
communication is key
. How you
deliver the message
can go either way. It is important that you make whomever you are talking to feel important, respected, and listened to. By validating the other individual two-way communication is possible and much more can be accomplished by working together to find positive solutions to any obstacle or problem.
Ron never went through on his own word when he said that he wanted the meeting to be a two-way interchange.
He highlights all of his concerns one right after another, leaving no time for Mike to truly make his case.
Also, Ron never asked Mike about suggestions, or inputs he had for the plant.
Ron wanted to review and address various issues to Mike, but he did not use supportive communication or was a supportive listener.
http://www.youtube.com/watch?v=YuZDbbz_6xYhttp://www.youtube.com/watch?v=YuZDbbz_6xY
Share a personal experience of when you had to solve a problem. How was the communication? Good? Bad?
In your groups, come up with a solution of how Ron could have communicated better to Mike.
"Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their needs, that it may benefit those who listen."
- Ephesians 4:29 (NIV)
Full transcript