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Situational

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on 20 September 2016

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Transcript of Situational

S
ituational
J
udgment
T
oolkit

The Psychology of Incident Command
Atherstone upon-stour 2007
Galston Mines
Current Model
Academic research new findings
Cues / Bias
Previous experience
Anxiety

What do we mean by Cues or Bias ?
System 2 - Targeted decision making simplified
or
if you are hungry and faced with a choice we can correctly guess what you will choose
or
or
Cigarettes form a Cue / Bias meaning we cannot guarantee the decision a hungry smoker will make

whilst hungry they may still be influenced subconciously to smoke instead, this confuses the decision making process and to non smokers defies logic.
When facing incidents - Incident Commander decisions and firefighter decisions cannot be guaranteed.
We all individually have cues or biases just like the smoker
subconsciously triggered by
Previous Experiences
Pressures
External influences
Legislation
Acts
Health and Safety
Training
Recruitment
Role maps
Assessment
Recording Systems
Experience
WMFS maintain compliance through
In pursuit of excellence and to be operationally assured what else can we do???
Collaborated to assess the risks and created a Situational Judgment Test for the Fire Service Incident Command arena
SJT's have been used by other high risk sectors for some time and are now widely recognised as the next step organisations require to aid individuals who are asked to make high pressure decisions.
Health
Banking
Do we need additional tools?
Petrochemicals
Surgeons
Police

MOD
an SJT is a globally recognised psychological test to tease out how individuals cognitive processes work
Organisation Results
Commanders were assessed through an SJT against the 5 over arching themes identified in the Atherstone and Galston Investigations
System 1&2
Automatic & Concious
Operational Assurance - Decision Making
Trust
Information Gathering
Incident Learning
Skills
Experience
This is the structure we train for and assess against
The same scenario for a smoker
with an additional choice with a mental cue
Trust
Information Gathering
Incident learning
Skills
Experience
The results were assessed by a team of psychologists at Coventry University
who published the results and recommendations
Recommendations
Develop the SJT to give individual analysis and feedback - this can be built into training and assessment
Heuristics
What will the SJT Look Like
Computer Questionnaire based
Results will be used as an overlay to 2D & 3D Response Activities
SJT + Minerva
Targeted personal awareness and development
5 themes
S
J
T
The SJT is not a Pass or Fail
Accurate self awareness tool
Important points
Designed to help you be the best at your job you can be
Helping us to target our individual development
Helping us to work more effectively together
Helping to keep us safe in operational response environments
1
2
System 1 is quick and
reactive -
System
Automatic System
Auto Pilot System
We spend most of our
time in this system
Typical test 2x2 =
System 2 is slow
and calculated -
This system needs
to be deliberately engaged
like a gear.
This system analyzes
and forms justifications
for actions from system 1
Typical Test 17 x 45 =
2 Cognitive Systems
Automatic
Targeted
Targeted
System Choice
System 1 may make a quick decision influenced by cues that doesn't make sense - system 2 is slow and if engaged at the moment of decision could stop system 1 but more often will not be used.
System 2 is then put to use to justify system 1's decision.
Training
Experience
Real live incidents
Diverse incident types
Diverse challenges
Change Impact
4D
Risk Assessments
PRESSURES
Exercises
Minerva
2D
3D
Different performance outputs to 4D
Risk
Training
Experience
SJT
2D
3D

Steps
Rule 43
Rule 43
System 2
intervention
Assurance Received
21 -25 years service
https://sjt.coventry.ac.uk
Bill Gough
Research
Bill Gough
Research
Sabrina Cohen Hatton
Research
Full transcript